Why the bill increase for January?
Received my bill statement today only to find it had an increased rate from every month I had paid previously. The bill explanation mentioned that it might be different and to check news from Cox or the Bill Messenger Center for details but I can’t find any explanation anywhere. No I’m not on some discount, new customer plan before anyone asks. Can someone explain this to me or link me to an actual explanation?Very, very, very bad internet speed. Now Kbps and not MBPS
t just keeps getting worse. Now my download ranges from 141 to 525kpbswlhenit should be at 30 MBPS. They are supposedly working on the lines (about 6 weeks, since I filed a report with FCC) but just keeps getting worse no matter what they do. Even loaned me a panoramicmodemrouter to try (no better, just got worse) Just got my new bill and wonder why I am still paying for this service when it is non-existent. I can't even stream any shows as it says the speed is to slow. I am wondering why I even subscribe tointernetwith cox.???? I have been suffering from this since 2010. They just cannot get it fixed for me. I am disabled Senior and they are just bleeding me dry. They care for nobody only making money for Cox. Not even any discounts either for Seniors.:( Here is the report of myspeeds Showing results 1 to 4 of 4 Only Upload Only Download All Identifiers Dallas, TX Washington D.C. Seattle, WA Amsterdam, NL Singapore, SG San Jose, CA Global Multithread Melbourne, AU London, GB Hong Kong, CN San Francisco, CA New York, NY Frankfurt, DE Colorado Springs, CO Los Angeles, CA Stockholm, SE Miami, FL Tokyo, JP Sydney, AU Bangalore, IN Sao Paulo, BR Home Office Work School Laptop Netbook Bedroom Game Room Living Room Den / Study Garage Kitchen WiFi Location 1 Location 2 Location 3 Location 4 Location 5 Location 6 Location 7 Location 8 Location 9 Location 10 Android Detected iPad Detected iPhone Detected Miscellaneous TIME SIZE SPEED CONNECTID PROVIDER TID Sun Feb 25 2018 @ 1:57:11 am US 920 kB 521kbps65 kB/s 6245447828312 Cox Communications XRgo6ZiwB share Thu Feb 22 2018 @ 5:06:22 pm US 920 kB 585kbps73 kB/s 6245447828312 Cox Communications RLTacXwyk share Mon Feb 19 2018 @ 12:42:50 am US 11.3 MB 213kbps27 kB/s 6245447828312 Cox Communications kqXQbv5zD share Wed Feb 14 2018 @ 6:27:19 pm US 6.4 MB 141kbps18 kB/s 6245447828312 Cox Communications GWfk8E4ty shareRefund my $200.40 ASAP
I called Cox to report that my internet is not working after trying so many times to do it by myself. Cox rep was pushing to dispatch a Cox Pro to fix the issue. He mentioned that if its Cox failure, Cox will take care of the charge which was $75. Cox Tech showed up next day, and after several attempt. He realized that its a Cox problem and he needs to do some wiring check (Per his saying). He did some wiring adjustment outside my home, later he pushed again to have their rental modem. The excuse was that Cox modem has dual band 2.4 and 5Ghz, and mine is only 2.4Ghz. And he mentioned that it will be free of charge for the next 10 days if I'm willing to return it. I had a feeling that there is something going on so I returned it next day, and Cox is charged me $0.40 for one day rental !!!!!!! And by the way, my modem works just perfectly up to this moment I'm writing this paragraph. Now, here is the big dilemma, first of all, per your technician, there was a loose connection outside my home so since it's outside my home, logically I'm not liable to it which means it's something that Cox should take care of it. Otherwise you should charge me for a connection issue that happens in Mars !!!! And second, I was told that the charge of the tech is $75, for God sake, how come the $75 become $200 !!!!!!!!! Be careful of Cox tech support, all I was told is fake, tech rep was lying about the $75 charge, and Cox tech blamed me for the fault, though he spent most of the time outside our building doing something I have no clue about. And worse than that, I was told that the their modem is free for the first ten days...... Please train your crew very well and let them sue they don't push or say none sense things, and keep in mind that there are tons of internet providers looking for customers. DO NOT PLAY THESE GAMES OR IT WILL BE MY PLEASURE TO SUE COX, REFUND MY $200.40 ASAP.
Cox has predatory payment fees.
Had an issue where my card got stolen, so my auto-pay failed. Got slapped with a $30 fee for a returned payment. Regular bill is $83.99/month. Pretty f'ing ridiculous to charge almost a 50% fee for returned payment. Also, it makes no sense. If someone has issues with their income, this fee makes it even harder on them, ***.
