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danielstacz98's avatar
New Contributor
5 years ago

Charged Twice?

Last month I realized that I was not charged for my bill. I am enrolled in Easy Pay so I thought it was kinda strange since this has never happened before. I then thought that it was probably due to the fact that my due date was close to President's Day so I assumed the payment would go through at a later date.

However, today is my due date and I was charged four times the regular amount that I usually pay. I have Straight Up Internet which is $50 a month, so because my payment didn't go through in February I was expecting to be charged double ($100, for last month and this month), but they ended up charging me $200. 

And I highly doubt that this double charge will go towards any future bills. 

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  • KevinM2's avatar
    Former Moderator
    Hi Danielstacz98, this post has been locked. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at -Kevin M. Cox Support Forum Moderator