Is there a problem with calling retention? I was disconnected twice and the third time I could barely hear the agent's voice - Jan 3/23
I am a 24 year customer and haven't generally had a problem with Cox support or retention before. I was calling because of the excessively high TV bill and wanted to know what the options are for lowering my TV bill. When I called, the agents on the main 800 number all sent me to retention. The first time I connected to retention, the retention agent did not understand the phone number I provided for my account after I gave it three times, and disconnected me. The second time the IVR hung up on me. The third time, I could barely hear the agent and the TV offers he gave was more than I am paying now. The chat agent Joshbrylle P. WAS able to help somewhat and I appreciate him. It was frustrating trying to go through the IVR so many times and when I finally got through there were no options or help.
Why the bill increase for January?
Received my bill statement today only to find it had an increased rate from every month I had paid previously. The bill explanation mentioned that it might be different and to check news from Cox or the Bill Messenger Center for details but I can’t find any explanation anywhere. No I’m not on some discount, new customer plan before anyone asks. Can someone explain this to me or link me to an actual explanation?
Cox has predatory payment fees.
Had an issue where my card got stolen, so my auto-pay failed. Got slapped with a $30 fee for a returned payment. Regular bill is $83.99/month. Pretty f'ing ridiculous to charge almost a 50% fee for returned payment. Also, it makes no sense. If someone has issues with their income, this fee makes it even harder on them, ***.
WOW!!! Cox just took $250 additional from my normal $250 monthly bill from my bank account. Account was on auto pay didn't know there were any changes to my account until it was to late.
Let me clarify what I have 4 TV's with 4k TV streamers 1 Panoramic WIFI router (paying for 1gb speed getting 700mbps) recently upgraded 1 Homelife bundle (Joke) Only on the account to get better pricing for other services. Lame. Information to understand the billing errors below: On the monthly bill paying for 3 additional 4k TV streamers, because 1 is included in the Panoramic WIFI router monthly fee. I called customer support regarding two $125.00 charges on my bill and they said I didn't return 2 4k TV streamers. I asked why would I need to return 2 streamers. I just updated my internet speed and kept all other services the same and committed to another 12 month plan. They said I downgraded my TV service to 2 4k Tv's. Then when I looked at my bill I realized they still billed me for 2 additional 4k tv streamers (total of 3 4k tv streamers). So per their billing shouldn't I have only been charged for only 1 additional 4k tv streamer, or only one $125.00 non returned device.. It took some time for them to figure out how to correct the problem, but I'm told they are fixing it on the next bill. Until then I'm out $250.00, Thanks Cox, Moral to the story check your Cox Bill..... Been a customer forever, and this is how they treat customers. Frustrated, and double pissed because they lie about internet speeds.Refund my $200.40 ASAP
I called Cox to report that my internet is not working after trying so many times to do it by myself. Cox rep was pushing to dispatch a Cox Pro to fix the issue. He mentioned that if its Cox failure, Cox will take care of the charge which was $75. Cox Tech showed up next day, and after several attempt. He realized that its a Cox problem and he needs to do some wiring check (Per his saying). He did some wiring adjustment outside my home, later he pushed again to have their rental modem. The excuse was that Cox modem has dual band 2.4 and 5Ghz, and mine is only 2.4Ghz. And he mentioned that it will be free of charge for the next 10 days if I'm willing to return it. I had a feeling that there is something going on so I returned it next day, and Cox is charged me $0.40 for one day rental !!!!!!! And by the way, my modem works just perfectly up to this moment I'm writing this paragraph. Now, here is the big dilemma, first of all, per your technician, there was a loose connection outside my home so since it's outside my home, logically I'm not liable to it which means it's something that Cox should take care of it. Otherwise you should charge me for a connection issue that happens in Mars !!!! And second, I was told that the charge of the tech is $75, for God sake, how come the $75 become $200 !!!!!!!!! Be careful of Cox tech support, all I was told is fake, tech rep was lying about the $75 charge, and Cox tech blamed me for the fault, though he spent most of the time outside our building doing something I have no clue about. And worse than that, I was told that the their modem is free for the first ten days...... Please train your crew very well and let them sue they don't push or say none sense things, and keep in mind that there are tons of internet providers looking for customers. DO NOT PLAY THESE GAMES OR IT WILL BE MY PLEASURE TO SUE COX, REFUND MY $200.40 ASAP.