What's the rate on late fees?
Okay. So. I've been a cox customer for somewhere in the ballpark of nine months. Never been late with a payment. Not really planning to. I see all this talk about late payments and how paying a portion of your bill will lower the fee and it made me curious. What is the calculation/percentage on late fees? Is it a fixed amount like 5 dollars for every hundred late? 5 dollars a day? A flat fee of 30 or something until your next bill comes out? At this moment it's just general curiosity but I'd like to find out now before, fingers crossed, I should actually need to know. Thanks in advance, Me <311KViews0likes1Comment
Transfer account
I am moving to Texas where I don't plan on having Cox. I want to transfer the account I have in my name to my roommate (we share it anyway), however, I don't have a phone. How can I get this done? Or shall I just cancel the account and let him start a new one? I don't want him to have to pay that start-up cost when it's already working.10KViews0likes3Comments
One Time Payment not working?
Moderator:This thread has been closed [DUPLICATE] See "One Time Payment Broken"for continued discussion. I logged in today as I always do each month to make my payment and it will not take me to the correct place to enter my payment information. It will let me through if I click on easy pay, but not if I am asking to make a one time payment. Is this service down currently? Please help.8KViews0likes6CommentsBill Delivery options changed without my consent or knowledge. Late fee ensues.
For the first two months of service with CoxIreceiveda paper bill by mail. However, on the third month, Cox changed my account to "paperless billing" without even so much as notifying me of the change. So when the bill was due I wasexpectingto get a bill by mail as with theprevioustwo months but it never came. Now I have a late fee because I was apparently suppose to log in and pay via credit card even though no one told me that was the case. How was I expected to know Cox would change my account settings without my consent or even so much as notifying me of the change?I'm a new Coxcustomerand quite frankly this is a prettybig slap in the face right off the bat. I hope this isn'ttypicalityhow Coxcommunicateswith it'scustomersbecause I frankly don't feel like having to babysit my internet provider to make sure they don't pull the wool over my eyes and change something. I have since changed my settings BACK to paper billing and have paid all bills to current date. However, there is still a $5 late fee on my account to deal with. Now 5 bucks isn't going to break my bank, but due to the ethics of how the late fee wasoccurredand the poorcustomersurviveI havereceivedso far I will not be paying it. I'd like to workcustomersupportto get the fee removed as an error since I neverreceivedmy bill. However, if I'm forced to pay the fee I will be looking in to other internet providers who have a bettercustomerrelationship (orat leastthedecencyto not changecustomersettings).4.9KViews0likes2Comments
PAYMENTS
I have to say, Cox was not my first choice as a service provider; I had a few minor issues with the company right away but didn't think it was a big deal. However moving forward, I my experienced has changed and has been a little more than upsetting. I have had several issues when trying to make payments! I don't know if there is something wrong with their IT department or Accounting department or both! Several times now, whenever I try to make a payment, I go through all the steps and everything is fine up until the last step which is to confirm the payment. I've had the following three issues: There are technical issues with the page. This one has happened less frequently than the following two but it happens a little too often. I log in and can't even attempt to make a payment because the page is unavailable. The"confirm" button does not work; I click away and nothing happens. No matter how many timesI try it or how many different ways (reloading, differentbrowser, different computer), the button does notwork!Finally frustrated, I leave the page and decide to attempt again the following day but same issues arise. I am able to make a payment, I confirm it, and receive a confirmation number then I receive a phone call that my payment is late! This is incredibly frustrating! I check my bank statement and thankfully, no payment has been processed meaning that they are not attempting to double charge. I know that it is not a problem with my bank since I have not ever had any other issues with any other company. All three issues described above are incredibly frustrating and time consuming. I am aware thatthere are different methods of payment but I work in Corporate for a bank, 45+ hours a week, I do not have time to be making phone calls or mailing checks! The last time I called to make a complaint about this, it was notevenaddressed by the person on the phone so Icancelled my service and it seemed like they very carelessly did so. Unfortunately Verizon Fios does not provide service in my area so I had to reinstall Cox. I was told that I would not be charged for restarting everything but in reviewing my next bill, found I had in fact been charged. These issues are getting to be ridiculous, time consuming, and very frustrating. I took the time to write this in hopes that people view and respond and hopefully COX will take this issue more seriously or I can just as easily take the time to look for abetter internet provider. Thanks, A4.7KViews0likes2CommentsInternet billing broken
I am supremely satisfied with my Cox Internet service, which I have had for over a decade. During that time I've had auto bill pay configured, and this has worked without a flaw until April. For some reason, it broke in April. I got a notice that the bill was not paid, and a $25 charge was added to my account for "returned payment". Since then I have spent countless hours on the phone, on Internet chat, and via Facebook and Twitter trying to do nothing more than get my bill paid. I'm now on month 2 of this problem. The internet tool will not pay my bill, I get "system error" with "try again later" almost every time. Nobody seems to be able to assist. Even when the tool seems to accept the payment as submitted, it's never billed, and I never get credit. Who can I contact to get this resolved? Your phone support people can't help me, they just want to take money for the current bill and charge me an extra $10 for the privilege. I need someone who can *fix the problem* so I can get my auto-bill-pay working again and get this stupid $25 charge off my account. I need to talk to someone who knows what they're doing.4.7KViews0likes10Comments
Billing dispute
Hi, I am a Cox customer for last 9 years - in my recent statement, I was charged an equipment adjustment fee of $57. When I called in, I was told that this is something about a cable box which I still have. I had called multiple times to communicate that I do not have any cable box with me. Last time, I was on call with customer service and then they transferred to loyalty and finance group and they talked to me for last several minutes and the line got disconnected. No call back and no resolution - this happened on 5/24 at 7:45 PM ET. I would really appreciate a response - thank you4.6KViews0likes1Comment
Billing and customer service issues
I set up my cox services on August 5th. We chose the bronze bundle which says it comes with free hbo for 2 years and long distance is included in the price. Setup took the guy 4 hours, and that was with me helping. Tried to charge me $9.95x4 for wiring outlets for the TV''s that would be connected but he didnt install anything. Then I was basically told I couldnt read because no one at cox believed that the site clearly stated long distance was included and so was hbo. Finally after two days everything was supposed to have been taken care of. But I got my second bill today and I am still being charged for hbo and long distance. If my services are not corrected and billed properly I will be cancelling and seeking an attorney if need be. This is ridiculous. Dont try to hold me to my end of the contract when you arent holding up yours.4.4KViews0likes1CommentCox bill, prices and options
I have been a loyal cox customer for some time now but with the recent billing hike I have been looking at my options. Our bill went from $156 monthly up to $210. When I called asking about it, basically I was told the rebates had dropped off. After almost an hour with the very unhelpful rep we were finally offered to use our free 25m internet upgrade to reduce our cost down to $168 for 3 months. Next month this rebate will also drop off and I will be back to $210 per month. We have Advanced TV (330 channels), one DVR, 15m internet, and phone service. We have no movie packages at all. We are under no contract and knowing the trouble we recently had regarding any type of rebate I am looking at my other options. I priced Direct TV and I can have 4 DVR's, 380 channels w/ multiple movie channels as well as the same channels I currently have, their price is $110 per month after all the rebates expire in three years. With rebates this package is only $78. So I can have their tv service and cox internet and only be paying $133 initially and finally $165 after all rebates expire. Please Cox tell me why your company is so unwilling to keep a current customer when your competition offers a much better deal. I have asked about the new customer pricing, but because I am already a customer, and because I already have the TV/Internet/phone package I do not qualify.4.2KViews0likes0Comments
EZ Pay changes
I keep getting "technical" problem messages when I try to edit the credit card information on my account - this has been going on for several days. "An unexpected system error occurred. Please try again later." or "We're sorry, but our system is currently unavailable. For more information, contact customer support." - Customer support transferred me to technical support and another interminable wait time, but they suggested I return to customer support because I should be able to make this change online and the system is not down - so helpful!!! I've restarted, cleared cache - all the usual advice. STILL can't update the payment information. I've tried Internet Explorer and my usual Firefox browsers. I can't find a block that could be affecting it. WHO do I contact or HOW can I do it. I'd hate to be delinquent on an autopay account but it won't be because I didn't try to update it.4.2KViews0likes0Comments