WiFi App

7 Topics

Cox Wifi App Issues
I recently upgraded to Cox Fiber and since that day I have been able to log into the Cox Wifi App; however, I get an error on the main Overview page stating 'Access not supported - To access app features, contact your account administrator to change access levels.' I have contacted Cox support and still not able to fix my issue. Has anyone else experienced this and able to resolve the problem? I am currently not able to manage anything through the Wifi App. I have the Panoramic Wifi Gateway; Brand: TECHNICOLOR and Model: CGM4140COM. I have attempted a few things to resolve; uninstalled the app and reinstalled with no luck. Created a secondary user and logged in with that and no luck. I am reaching out here hoping for a lifeline to resolve the issue.
tatorsauntie
6 months ago Place Apps
85Views
0likes
1Comment
Wifi app access not supported error
I've had internet since late 2022 and every time Igo to the cox wifi app it says access not supported. I've contacted cox via chat and they were all useless. Anyone know?
Rosy
2 years ago Place Internet
529Views
0likes
5Comments
Is anyone else unable to login to the iOS version of the Panoramic Wi Fi app? I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several time
I've got an iPhone 12 running iOS 16.0.2 and all it does is hang on the "Connecting to" with a gear symbol. I've deleted the app, rebooted my phone several times to no avail.
nimedic
3 years ago Place Apps
827Views
0likes
0Comments
Cox Wi-Fi app (Feature Request)
Not sure if this will reach the required team, but here it goes. It would be great to be able to search the connected devices on the network, rather than simply browsing the list for them and having to click into each one to gain details. Searching by MAC, IP, device type, connection type (5Ghz/2.4Ghz/wired/etc.). Also, import/export feature would be great. The ability to export the device list, edit it offline and re-import the changes via csv would be helpful. If these features are already there, please advise, because I cannot find them. Thanks, Kermit
Lish
3 years ago Place Apps
729Views
0likes
0Comments
Panoramic WiFi App Upgrade Error
I have a Panoramic Gateway, when I try to login to the Panoramic WiFi App or web portal I receive a message stating that I need to upgrade for access. We recently moved out service to a new address, at the previous address I was able to access the app and features with this same gateway, ever since we moved I can't. There is no reason I shouldn't have access. I have tried for months to get this resolved. I need access immediately. My data usage has suddenly tripled and I need to know why. I don't understand why no one can fix this or help me. Yes I am using the primary login. Several people have verified that I am and that I have the right gateway. No one can figure out why or even try something to fix it. It’s always the same conversation. Right user I’d? Right equipment? Are you sure you could access it before? Have you tried the web portal? Then they tell me that it’s extremely unusual, rare or doesn’t make sense and that I will have to talk to someone else. Does anyone have any ideas??
Cwillits01
4 years ago Place Apps
1.4KViews
0likes
1Comment
Cox wifi app
I've been having issues with my cox wifi app. I have 2 cox accounts and when I log out of one to check the other and go to sign in, it says please enable browser. I have uninstalled and reinstalled the app, restarted the modem, restarted the phone itself. Since I know the app is rented or similar to the xfi app by xfinity. There are a lot of xfinity customers reporting the same issues as well.
Snake777
4 years ago Place Internet
2KViews
0likes
2Comments
Cox WiFi App lists the same device multiple times
I frequently connect and disconnect from Cox WiFi and when I go to the WiFi App, it has my device listed as Samsung-1, 2, 3, etc and I'm currently up to at least 10. Is there any way to consolidate these names? Over time, you can't get a usage picture.
KathyL07
4 years ago Place Apps
2KViews
0likes
3Comments