Recent Discussions
Magnolia Network & Tivo
I have a TIVo Bolt with a tuning adapter. I can view all of my channels accept the Magnolia Network. The screen goes black and nothing happens. Cox is blaming Magnolia. Magnolia is blaming TIVo and TIVo blames Cox. I’m sure it has to do with the tuning adapter but don’t know how to solve the problem. Anyone else have this problem?
Tivo Tuning adapters and media cards
Anyone else having a problem with Cox and Tivo tuning adapters and media cards? My problem has been going on for 3 weeks now after Cox admitted they did something called a signal sp,it upgrade in my development. I have two Tivo units that have not worked for 3 weeks now and absolutely nobody at Cox knows how to address the issue after several tech visits and service escalations. Now, I am having a problem with them getting back to me pertaining to the issue after learning that they have closed the ticket, which was not resolved on Monday. I have television (3 cable boxes and 2 tivos), Telephone, and 900 gig internet for 17 years here in Las Vegas. I am extremely disappointed in the customer support and am considering cancellation of all my services. I’ve been waiting for a return phone call pertaining to the status of the problem after lodging a formal complaint on Monday morning….now it is Wednesday. Rob Williams
Tuning Adapter Not Working After Several Replacements
I have a TiVO Bolt and last fall the tuning adapter stopped working. I contacted support at the time and was instructed to replace the tuning adapter, which I did. This did not resolve the issue. I mostly use the tuning adapter to watch NFL Red Zone during football season, so it dropped off my to-do list but was never resolved. Now that football is happening, I started working again to resolve this issue and once again replaced my tuning adapter without success. I checked my cables and they all work. When I go to the diagnostic menu on the TiVO, it says the tuning adapter is initializing. It has been stuck initializing for days. Reached out to Cox Support and they haven’t resolved this after several calls. I saw on a Reddit forum post on this issue that it is common and the result of an issue at the headend and not the subscribers equipment. If anyone from Cox is seeing this, I’d appreciate a response and to level with me on whether or not this is a headend issue. I am paying for a service I can’t use, so I am very frustrated.
Cable cards and tuning adapters NOT working
I’m 4 weeks into this issue that nobody can resolve. I have 4 sets of cable cards and tuning adapters in 4 TiVo units. About 4 weeks ago, I noticed that some channels were not working. I also noticed that all 4 tuning adapters were flashing yellow (should be solid yellow). I called and they “reset” my connection. Didn’t work. Did that again a few days later. Still didn’t work. They sent a tech to the home (which showed no issues. I then talked to a tech agent who couldn’t pair all my equipment and suggested that I swap them out. Did that - all new (used) cards and adapters. Called the 877-820-82xx number and got those partially paired on one TV (not the others). They sent another tech to my house (no issues). The last time I called tech she was able to pair ALL cards but I have limited service. No sub channels (1 HBO, 1 Showtime, no EPIX, etc). I subscribe to EVERY channel. Frustrated, I settled and decided to shelve my 4 TiVo’s and go with your IP TV service. I ordered the Ultimate DVR service (record 24) with 4 HD boxes. They had to upgrade my modem to facilitate it. Said great - I’ll see it in a couple days. Ended the call. What I received from UPS was 2 old DVR’s with 4 clients and the new style modem. When I called (yet again) they said the sent me that equipment because IP TV service isn’t available in my area. REALLY? I just want my cable cards to work so I can use my TiVos or receive the IP/cloud based DVR service like I was offered. Can anybody help?