Forum Discussion

briceh's avatar
briceh
New Contributor
19 days ago

Tuning Adapters - Still Needed??

Hello fellow Cox Customers, well I am a very long time TIVO customer and still continue to be a TIVO customer because we simply like the TIVO user interface.  As most of you are probably aware, we were told recently we needed to update our existing Motorola Tuning adapters to the new VECIMA adapters.  My question which has been very hard to get out of cox tech support is which channels that I have listed in my Cox Contour TV Preferred package actually required this external device tuning adapter.  All I get back is if its an HD channel or Switched Digital it requires it.  But yet pretty much all the channels in my allowed list are HD channels and I can get to them without using the tuning adapters.   So figured I would as the smart people here does anyone have a more clear answer if these devices are actually needed if we are using TIVO and cable cards?  Thanks and looking forward to the replies!!  Brice

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    I think if you go here and make sure your zip code is correct on the top right of page, then click on "Printable version" link. This will show a asterisk(*) next to the channels that are switch digital video(SDV). If you want to know for sure, remove the TA and see what channels you lose. 

    PS. The writing is on the wall for cable cards(CC). I think Cox will pull support for them very soon. Comcast and several other ISPs already have. 

  • DickMurdoch's avatar
    DickMurdoch
    New Contributor

    We are very long time TIVO users as well, and received a vague email in November saying it was necessary that we swap out some of our current equipment for what was pictured. The email didn't state that it was a tuning adapter, but the image showed only one side of a piece of equipment, and the only thing that helped to identify it was the word Vecima. Most Cox employees seem to know far too little and only try to sell more. I visited two of the local Cox stores and neither of them claimed to know anything about the email. To make it even worse, one of them advised me to turn in my Cisco tuning adapter because it will no longer work and they would otherwise continue to charge us for it. We now have no tuning adapter and our Tivo Bolt is useless without an adapter. Cox is easily one of the worst big companies in America. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor II

      Most/all ISP are now dropping CC support. Tivo is dying/dead. Time to switch to something else.

      • RaquelD's avatar
        RaquelD
        Moderator

        If you select your location at https://www.cox.com/residential/tv/channel-lineup.html, you can open up the PDF version of the channel line up. The * indicated on the various categories indicate many switched digital or HD channels. They also may only broadcast some programs using the two way communication requiring a tuning adapter to do so. I certainly hope that helps. Cox will continue to support this until further notice, although some markets are not compatible. If you have any trouble or questions, please email us with a link to this thread at cox.help@cox.com. You can also reach us on Twitter/X at @CoxHelp or visit us on Facebook

    • RaquelD's avatar
      RaquelD
      Moderator

      There aren't many, but yes, IPTV/Fiber only areas. 

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II

        Does Cox not install RFoG nodes for fiber customers anymore if they need service via coax? How does someone use IPTV with their own router?

    • berretta94's avatar
      berretta94
      New Contributor

      We also received the email we needed to switch to the new turning adapter. When we turned the old adapters back in to Cos, someone thought we dropped cable and cut our cable service. I called and they told me what happened and connected my service again BUT they raised my bill from about 172 to 207. When I ask why, I was told my promos I had were no longer available. I said it was Cox's mistake and I did not ask for my cable to be disconnected but they then said the best they could do is 189.   Now the worst thing....the one tivo bolt has been having connection problems and cox techs have been here several times trying to fix the problem without success. They are supposed to finally bring a new turning adapter tomorrow. I hope it works but now am not feeling very confident because the other tivo bolt I have is also starting to have connection problems.     I have been with Cox for years but my kids are trying to talk me in to cutting the cord and sign up with fiber optic Lumos that is now in the area and stream.

       

      • LisaH's avatar
        LisaH
        Moderator

        Hi berretta94. If we can be of any help, please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator