We are very long time TIVO users as well, and received a vague email in November saying it was necessary that we swap out some of our current equipment for what was pictured. The email didn't state that it was a tuning adapter, but the image showed only one side of a piece of equipment, and the only thing that helped to identify it was the word Vecima. Most Cox employees seem to know far too little and only try to sell more. I visited two of the local Cox stores and neither of them claimed to know anything about the email. To make it even worse, one of them advised me to turn in my Cisco tuning adapter because it will no longer work and they would otherwise continue to charge us for it. We now have no tuning adapter and our Tivo Bolt is useless without an adapter. Cox is easily one of the worst big companies in America.