Tuning Adapters - Still Needed??
Hello fellow Cox Customers, well I am a very long time TIVO customer and still continue to be a TIVO customer because we simply like the TIVO user interface. As most of you are probably aware, we we...
Forum Discussion
We are very long time TIVO users as well, and received a vague email in November saying it was necessary that we swap out some of our current equipment for what was pictured. The email didn't state that it was a tuning adapter, but the image showed only one side of a piece of equipment, and the only thing that helped to identify it was the word Vecima. Most Cox employees seem to know far too little and only try to sell more. I visited two of the local Cox stores and neither of them claimed to know anything about the email. To make it even worse, one of them advised me to turn in my Cisco tuning adapter because it will no longer work and they would otherwise continue to charge us for it. We now have no tuning adapter and our Tivo Bolt is useless without an adapter. Cox is easily one of the worst big companies in America.
Most/all ISP are now dropping CC support. Tivo is dying/dead. Time to switch to something else.
If you select your location at https://www.cox.com/residential/tv/channel-lineup.html, you can open up the PDF version of the channel line up. The * indicated on the various categories indicate many switched digital or HD channels. They also may only broadcast some programs using the two way communication requiring a tuning adapter to do so. I certainly hope that helps. Cox will continue to support this until further notice, although some markets are not compatible. If you have any trouble or questions, please email us with a link to this thread at cox.help@cox.com. You can also reach us on Twitter/X at @CoxHelp or visit us on Facebook.
What markets are not compatible and why? Isn't Cox going to switch to IPTV soon in all markets? Any market that is fiber I think has to be IPTV.
There aren't many, but yes, IPTV/Fiber only areas.
Does Cox not install RFoG nodes for fiber customers anymore if they need service via coax? How does someone use IPTV with their own router?
WiderMouthOpen, we still install these; however, we are not informed how future build-outs on the network will be handled by network operations. While we don't have the details available (this is the field's area of expertise), our fiber playbook includes such scenarios for addressing the need to have coaxial connections for equipment alongside fiber to the home.
We also received the email we needed to switch to the new turning adapter. When we turned the old adapters back in to Cos, someone thought we dropped cable and cut our cable service. I called and they told me what happened and connected my service again BUT they raised my bill from about 172 to 207. When I ask why, I was told my promos I had were no longer available. I said it was Cox's mistake and I did not ask for my cable to be disconnected but they then said the best they could do is 189. Now the worst thing....the one tivo bolt has been having connection problems and cox techs have been here several times trying to fix the problem without success. They are supposed to finally bring a new turning adapter tomorrow. I hope it works but now am not feeling very confident because the other tivo bolt I have is also starting to have connection problems. I have been with Cox for years but my kids are trying to talk me in to cutting the cord and sign up with fiber optic Lumos that is now in the area and stream.
Hi berretta94. If we can be of any help, please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
