Internet Connection

49 Topics

Suggestions for down internet at same time every night?
Hi, I’ve had problems with my internet (50 mbps) either going out or becoming slow intermittently for awhile now and can often solve the problem with a modem refresh. For the last five nights my internet has gone down between 6-8pm and does not come up until the following morning around 8 or 9 am. After multiple attempts to get through to customer service with long wait times I was able to speak with someone over chat last night and after troubleshooting for an hour and a half was told they could not fix the problem but could see I had a problem. The only offer was to send a tech out for $75 that would stand outside of my door and tell me what to do to see if that would fix the issue. I have been down this road before and 1. I’m not paying for a service that should be provided as part of their contract for the exorbitant fees I’m paying for month in addition to the equipment I am renting from them and 2. My internet works fine during the day. This has been an ongoing issue for 5 days in a row now and is once again happening tonight and is extremely frustrating. Is cox turning off internet access at night? Is anyone else having this issue? Or can anyone recommend something that may help. I have manually unplugged and rebooted my modem. Unscrewed the cable, let it reboot. Powered down all of my devices and repeated the same process. It will not let me do a modem reset on the website now. It says it is unable to. It’s upsetting that cox is trying to make money on service calls for issues like this when they should be the ones offering a credit for the now 60 hours of time I have not been able to use my internet, but that is another issue of customer service. I would just like to find a solution to this issue.
chrisa511
5 years ago Place Internet
8.7KViews
1like
3Comments
Potential Class Action - Phoenix/North Phoenix Arizona Internet Instability
I'm just curious, if anyone has been having a terrible time with gaming/video streaming with their internet in the North Phoenix area. I'm pretty confident this is an infrastructure issue in my neighborhood specifically, but i'm genuinely curious if others have been having similar experiences. Here's my story. I lived in Tempe AZ, and in North Phoenix in my last two homes. Both had FTTH (Fiber to the home). My most recent location, was Tempe. While I had FTTH Gigablast, I had no issues what so ever. I recently purchased a home in North Phoenix near 19th Ave and Union Hills and this is the disaster i've experienced. When I moved, I transferred my service. I was told that my service would be exactly the same, and that I would have no issues. I was also told my plan wouldn't change at all. During this process, no one mentioned that on Docsis 3.1, upload speeds would be capped to 35mbps. Not only that, but I lost my unlimited bandwidth that I was grandfathered into because I "changed hardware", and moved from FTTH, to Docsis 3.1. Because of that, my bill was $10 more, I lost out on unlimited bandwidth, AND, my upload was capped. I argued that, because of that, my plan is infact changing, and this is no longer the gigablast I had. I spoke with many technicians, many people in sales, and many people in retention. All told me "Well, it's the same gigablast service, so your plan isn't changing." Since then, i've had constant issues. It's been consistent packet loss all throughout the day. It's completely intermittent, however, it's often. It's literally all throughout the day. It ranges from 1%-15%. Hard ping spikes, latency variations, etc. This has been happening non stop since January. I've had probably 4-5 technicians come out, as well as multiple lvl2 (or lvl3) techs come out that drive the bucket trucks. So far, i've tried buying multiple cable modems, i've tried multiple routers, i've tried using Cox's "Panoramic Wifi" combo modem/router. I've updated all my cabling to new Cat 6 cabling. Nothing worked, same issue. I've had the line that runs to the junction, to my home, replaced. ga I've had multiple higher level technicians explain there was an issue with the upload node. I see bucket trucks out here in my neighborhood often. The last technician I spoke with explained that they've fixed the issue. However, I JUST spoke to the retention department who explain so far this month we've had 7 outage incidents that she can pull up. This retention expert also game be "Elite Gamer" for free, JUST to try and to test with. As the last tech who told me i'm basically screwed until FTTH told me I should try that. I told him "If my internet was working correctly, you wouldn't need to try to upsell me something I know for a FACT wouldn't make a difference". Well, I tried the "Elite Gamer"thing today, and immediately started experiencing the same issues, and Elite Gamer shows within that yes..infact i'm experiencing problems. The most recent technician that I had come out (who I think was lvl2 and he came out with a guy in a bucket truck), told me that, unfortunately Cox wont do anything about it unless you're seeing constant 20% packet loss, or until they start running FTTH in my neighborhood. Mind you, my neighborhood is down the street from one of the previous neighborhoods I lived in with FTTH. Cox not doing anything until there's 20% packet loss is crazy to me, as at that point you basically don't have a functioning service. And ontop of that, there are NO resources, no one i've been able to contact, about plans for FTTH in my neighborhood. I can't even get information about if any other issues have been reported in my neighborhood, or if the technicians have plans on replacing the failing infrastructure. Apparently, only the technicians with the bucket trucks have that information. And the last one I spoke with basically said "Yea we fixed it, so now there's nothing we can do until there's FTTH in your area" At this point, I don't know what to do. I'm paying for an incredibly shotty service that no one within Cox seems to care to fix. Is there any representitive who can help me here with resources to contact to speak about bringing FTTH to our area, what that process looks like, if it goes through city counsil, or is it purely Cox's decision with timelines, etc. Or, any local legal experts that have skin in this game specifically dealing with ISP's and poor service? Any other local north Phoenix residents experiencing this same issue? This has to be the WORST experience i've had with any ISP ever, and i've had FiOS and Century Link.
brittrice09
4 years ago Place Internet
6.7KViews
1like
24Comments
Weird issue with OFDM channel causing disconnects
Hi, last week a storm blew through and a fallen tree took out some cables, resulting in loss of connection. It has been since fixed, but ever since I have been experiencing intermittent internet issues. Symptoms: My internet connection would suddenly drop briefly, any streaming would be interrupted, all VoIP would disconnect and online games will disconnect immediately. The connection will be restored immediately (usually within 30s), but this can happen in intervals of 20 minutes to as low as every other minute. I receive intermittent packet loss when doing a packet loss test. Troubleshooting so far: Ever since the initial outage so far, I have replaced my modem 3 times. First was a refurb CM1000, then a new CM1000, now a Arris Surfboard SB200 (I have 500Mbps) I consistently (every ~5 minutes) see the followingmessage in my modem logs, across all 3 modems (MAC address redacted): CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=XXX;CMTS-MAC=XXX;CM-QOS=1.1;CM-VER=3.1;" It would sometimes alternate between Event Type Code 16 and event type code 24. The Chan 159 corresponds to the OFDM channel, and is throwing a lot of correctable codewords (around 10% of total codewords). I will have posted the signal levels and the modem logs as an image to this post I called tech support and after being on the phone with them for 1 hour, they said they detected intermittent packet loss and could see an OFDM error code on their end I have requested a tech to come out,but he said that the signal levels are perfect and that the problem is the modem. I am almost 99% sure its not my modem at this point since I have tried 3 of them and all have the same issue. https://imgur.com/a/nu4jwlEhttps://imgur.com/a/BWTkSKKhttps://imgur.com/GemgqoI Any help would be greatly appreciated.
Botairtx
5 years ago Place Internet
4.6KViews
0likes
5Comments
Internet disconnect:Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Recently upgraded to gigablast and network has been dropping every night with the message in the event log on the modem: Thu Nov 22 16:53:21 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:4f:98:d9;CMTS-MAC=b4:de:31:2b:92:3e;CM-QOS=1.1;CM-VER=3.1;" Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4" Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CM-QOS=1.1;CM-VER=3.1;" I blanked out my mac in the above with the exception of the one with the 0's, that actually reads like that. If you need my mac let me know and i can pm/email it. Connection info: Startup Sequence Startup Step Status Comment Acquire Downstream Channel 783000000 Hz Locked Upstream Connection OK Operational Boot State OK Operational Configuration File OK ^1/4C52B21D/180/001 Security Enabled BPI+ Connection Status System Up Time 0 days 00h:11m:52s.00 Network Access Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected 1 Locked QAM256 1 783.0 1.0 41.3 748 6 2 Locked QAM256 2 789.0 0.9 41.2 907 17 3 Locked QAM256 3 795.0 0.8 41.1 1051 112 4 Locked QAM256 4 801.0 0.7 41.0 990 354 5 Locked QAM256 9 831.0 0.6 40.9 1105 2329 6 Locked QAM256 10 837.0 0.8 41.0 1155 2850 7 Locked QAM256 11 843.0 0.7 41.1 1110 3261 8 Locked QAM256 12 849.0 0.9 41.0 1126 3799 9 Locked QAM256 17 879.0 0.7 40.9 1341 4992 10 Locked QAM256 18 885.0 0.7 40.8 1341 5133 11 Locked QAM256 19 891.0 0.7 40.7 1354 5258 12 Locked QAM256 20 897.0 0.6 40.4 1370 5356 13 Locked QAM256 21 903.0 0.5 40.6 1336 5427 14 Locked QAM256 22 909.0 0.6 40.4 1350 5338 15 Locked QAM256 25 927.0 1.1 40.2 1187 4786 16 Locked QAM256 26 933.0 1.2 39.8 1174 4622 17 Locked QAM256 27 939.0 1.5 39.6 1220 4316 18 Locked QAM256 28 945.0 1.5 39.0 1149 3927 19 Locked QAM256 29 951.0 1.5 38.7 981 3406 20 Locked QAM256 30 957.0 1.7 38.8 1147 2749 21 Not Locked Unknown 33 357.0 0.0 0.0 0 0 22 Not Locked Unknown 34 363.0 0.0 0.0 0 0 23 Not Locked Unknown 35 369.0 0.0 0.0 0 0 24 Not Locked Unknown 36 375.0 0.0 0.0 0 0 25 Not Locked Unknown 37 381.0 0.0 0.0 0 0 26 Not Locked Unknown 38 387.0 0.0 0.0 0 0 27 Not Locked Unknown 41 405.0 0.0 0.0 0 0 28 Not Locked Unknown 42 411.0 0.0 0.0 0 0 29 Not Locked Unknown 43 417.0 0.0 0.0 0 0 30 Not Locked Unknown 44 423.0 0.0 0.0 0 0 31 Not Locked Unknown 45 429.0 0.0 0.0 0 0 32 Not Locked Unknown 46 435.0 0.0 0.0 0 0 33 Locked OFDM PLC 159 300.0 -50.8 0.0 0 0 Upstream Bonded Channels Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV) 1 Locked SC-QAM 1 5120 19.6 48.5 2 Locked SC-QAM 2 5120 26.0 49.0 3 Locked SC-QAM 3 5120 32.4 49.0 4 Locked SC-QAM 4 5120 38.8 49.0
ubiquitous
7 years ago Place Internet
4.1KViews
0likes
4Comments
Panoramic WIFI Modem needs to be factory restored every 6-8 weeks
Hi there! I started using COX internet in April of this year. I'm using Cox Wifi Modem Model CGM4140COM (or at least that's the Model Name from the COX App). My speeds and connection are fine most of the time, except that about every 6-8 weeks we lose all connection to internet while the wifi is still on and active. What that looks like: Modem shows a solid white light, indicating all is well in the kingdom Devices in house (computers, smartphones, game systems, etc.) can connect to the WIFI network without issue If I try to connect with the internet on any of the devices connected to the WIFI Network, I cannot reach the internet For cellular enabled devices, when disconnecting from the WIFI Network I can then reach the internet just fine Resetting the Modem doesn't resolve the issue. Unplugging for 10 minutes and then plugging back in doesn't resolve the issue. The only thing that has resolved the issue is completely factory restoring the modem using the little button on the back and setting everything up again using a new Network Name (can't reuse the old one as that confuses all the devices previously connected using that name). I've gone through this routine 3 times now over the year. I contacted COX Support via chat who reset the router again but never suggested factory restoring (I just did that on my own). In short, is anyone else seeing this or has anyone else seen this? If so which steps did you take? Did you just go with a third-party modem/router instead? Or did you have your Modem replaced by COX? Thanks!
therealsweetgru
4 years ago Place Internet
4.1KViews
0likes
0Comments
Internet is not stable - Cox recommended replacing modem still having issues
The whole house started dropping 12/28 at about 4pm. The router is an AC1750 Archer C7 v1 (bought 2014) the modem was a SB6141(bought 2013) but Cox recommended replacing it so I did - to a SB6183. I have a new router arriving tomorrow, so maybe it's the C7 but the modem has some interesting log data below - I removed the MAC address. I also added the signal data as well. Can anyone help as Cox is scheduled to test the node but it's going to cost $75. Is there a way I can test? Thank you in advance for any recommendations. Time Priority Description Wed Jan 02 01:24:35 2019 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Wed Jan 02 01:23:48 2019 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Mon Dec 31 15:16:54 2018 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; Mon Dec 31 15:15:29 2018 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0; Here are the signals. Status The statuses listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked QAM256 2 789000000 Hz -5.9 dBmV 40.0 dB 368 85 2 Locked QAM256 1 783000000 Hz -6.7 dBmV 39.9 dB 7351 26263 3 Locked QAM256 3 795000000 Hz -7.0 dBmV 39.7 dB 367 196 4 Locked QAM256 4 801000000 Hz -8.7 dBmV 39.3 dB 363 39 5 Locked QAM256 5 807000000 Hz -8.4 dBmV 39.3 dB 434 364 6 Locked QAM256 6 813000000 Hz -7.3 dBmV 39.6 dB 291 45 7 Locked QAM256 7 819000000 Hz -6.8 dBmV 39.8 dB 298 31 8 Locked QAM256 8 825000000 Hz -7.2 dBmV 39.7 dB 235 62 9 Locked QAM256 17 879000000 Hz -8.2 dBmV 39.3 dB 268 28 10 Locked QAM256 18 885000000 Hz -8.1 dBmV 39.5 dB 295 33 11 Locked QAM256 19 891000000 Hz -9.2 dBmV 39.3 dB 186 14 12 Locked QAM256 20 897000000 Hz -9.7 dBmV 39.2 dB 248 18 13 Locked QAM256 21 903000000 Hz -9.4 dBmV 39.3 dB 18132 17011 14 Locked QAM256 22 909000000 Hz -9.9 dBmV 39.0 dB 36864 41259 15 Locked QAM256 23 915000000 Hz -10.5 dBmV 38.8 dB 861 3040 16 Locked QAM256 24 921000000 Hz -10.2 dBmV 38.9 dB 1005 3666 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 Ksym/sec 23500000 Hz 44.5 dBmV 2 Locked ATDMA 1 5120 Ksym/sec 16900000 Hz 44.4 dBmV 3 Locked ATDMA 3 5120 Ksym/sec 29900000 Hz 45.9 dBmV 4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 46.5 dBmV
xlnlif
6 years ago Place Internet
3.7KViews
0likes
6Comments
Cox Cable internet is garbage. I don't know why.
When using a separate modem and router, I ping about 25-30 ms to LA. It randomly spikes to over 300 very frequently. When I take away the router and just use the modem, I get the same results. Cox told me to get a new modem, so I did. Same problems. Cox sends a tech out, they say they fixed whatever was wrong. Still get the same results. Can't get stable ping as the ONLY device on the connection. I am properly confused.
ulsterman
6 years ago Place Internet
3.7KViews
1like
8Comments
Horrible Ping Spikes (Tried many solutions)
tl;dr is at the bottom ---------------------------------------------------------------------------------------------------------------------- For awhile now I've been experiencing very small spikes in pretty much all games I play. I'm using a wired connection to my PC. As for what kind of internet I have, it is Gigablast from Cox. I've attempted to use their support multiple times, but on there end it seems like there are no issues so I'm kind of at a lost. I recently got a new router too, going from a Netgear Nighthawk to Cox's Panoramic Gateway. Valorant, CSGO, and Rocket League are the ones I have the biggest problems with. I've updated all of my drivers (network, graphics, and chipset), bios, and windows hoping for some sort of fix but to no avail. Resetting my modem/router does nothing, its on the latest firmware, and I've tried multiple channels for my Wi-Fi (I know it doesn't really change my wired connection's perfomance but im desperate) If you're experienced with Valorant, I use both the text and graphics display for system performance. I can see very miniscule packet loss spikes that go all the way up to 100%, but it only lasts for fractions of a second. In CSGO and Rocket League, their network performance displays do not detect any problems. CSGO claims that my performance is fine, with consistent +300 fps, pretty stable ping, and 0% loss in netgraph_1 , but while playing I can see pretty big stutters every couple minutes. I use Command Prompt on the side, and consistently ping 8.8.8.8 (as recommended on the searches I did), I can see spikes that go upwards from 100ms, where as it usually sits roughly around 20ms. Very occasionally the requests even time out. Flushing/renewing my DNS and different ethernet cables dont work. Im completely at a loss. My friends said turning setting MoCA on might fix it, but the setting doesnt enable for whatever reason. ------------------------------------------------------------------------------------------------------------------------- TL;DR - I get many small spikes in packet loss and ping on my wired connection. Updating windows, bios, and all drivers didn't fix it. Got a new router 2 months ago but the problem still persists. Cox reports back as there are no issues in my network. If anyone has any idea as to what is happening or a potential fix, I'm all ears. Here as some of the results from multiple ping tests https://imgur.com/wf95sn2 https://imgur.com/uKe4prI https://imgur.com/f5M3p9q https://imgur.com/yjNzj6o
shiroBlank
4 years ago Place Internet
3.3KViews
0likes
3Comments
I am having trouble connecting my Samsung TV vía wifi. Every other device works on my network except the TV. Has anyone else experienced this problem?
I am having trouble connecting my Samsung TV vía wifi. Every other device works on my network except the TV. Has anyone else experienced this problem?
castillo
5 years ago Place Internet
3.2KViews
0likes
12Comments
Fiber Optic Gigablast service unusable through VPN do to slow speeds
All was well until about July 2019. My upload speeds without VPN were 900, and my speeds through my VPN (Cisco AnyConnect) were 250 connecting to my hospital network. After that, my connection without the VPN stayed the same. Through the VPN, however, speeds dropped to about 8. Unusable for my needs. For a short period, speeds went to about 40 for about 2-3 weeks in Sept or Oct, then back to 8. Today I'm at 6. One of my partners, and the IT director of the hospitals have fiber, and the same problem. After extensive testing by the hospital IT team, they determined the problem is definitely on the Cox end. A level 2 or 3 Cox IT employee went to the home of the IT director, ran his own tests, and confirmed the problem is on Cox's end. That was weeks ago. No communication, known action, or resolution. In the mean time, I'm still being charged over $100/month for a service that does not perform anywhere close to advertised, and is useless for my work needs. I have spent 4-5 hours, made over 20 phone calls, andhad 2 no show service calls attempting to get a second line (Coax with speeds "Up to 300", which is what I'm told by Cox is my only other option at this time to connect to work with usable speeds). I get nothing but the run around. People say they will help, try to schedule an installation, and the system won't process the order. When I try to follow up with them, they don't answer, return my messages, or respond to my emails. Any assistance or advice would be welcome. Thank you in advance.
Solved
BlueMarrow
5 years ago Place Internet
3.1KViews
0likes
10Comments