No internet for 5 days or the connection goes in and out
No one seems to be able to assist. I have tried through the web and the app with resets. I went and bought and picked up new things including their modem, talked to 10 different agents who use the same troubleshooting and telling me to do the same steps I’ve already done. Telling me everything looks fine on their end. What’s funny but not funny about that is, I then received a text from them separately saying there’s an outage in my area. Next was: Cox: Thanks for signing up to receive outage text updates. We're working on it, and expect you to be reconnected by 05:01AM. We'll continue to send updates as they're available. Next was: Cox: The outage in your area is resolved. We'll continue to closely monitor our network. Please let us know if your services are working. Reply "YES" if your service is up and running. Reply "NO" or "Unsure" if you're still having an issue. I say no. Then:We're sorry to see you're having trouble connecting. Please visit https://cox.com/smarthelp to troubleshoot the issue and get back up and running. Then:Cox: Your reset was unsuccessful. Try unplugging the power & plugging it back in. This can take up to 10 min. Then:Cox: It's been 3 days since the outage in your area was resolved, and we're checking to make sure your service is still running smoothly. Reply "YES" if you can connect without issues. Reply "NO" or "Unsure" if you’re still having trouble. I say NO again. Then: We're sorry to see you're having trouble connecting. Please visit https://cox.com/smarthelp to troubleshoot the issue and get back up and running. Now I’m highly annoyed because all these days have passed. I decide to txt AGENT for the 10th and final time. Same troubleshooting steps I already told them I’m tired of doing. Cox: Verify the Coax Cable is Connected into the Cable Port on the Box. Verify Coax Cable is connected to the wall outlet. Ensure all connections between the wall and the equipment are not loose or damaged. Me:I’ve reset, unplugged, plugged back, reset again, unscrewed cords, screwed them back in.It can’t be the modem, router, coax cords, Ethernet cords, power cords, nothing. I got all new stuff yesterday and a new modem from cox 3 days ago.My WiFi worked for 45 minutes today and then gone.I’ve troubleshoot everything, check cords, got a new modem, new router, etc.I’ve been without internet for 5 days.I’ve talked to ten agents.Then I was told there’s an outage in my area AFTER being told there wasn’t Then I’m told-Thank you so much for this confirmation, there are no outages reported in your area at this moment, in this case please allow me to reboot your device in order to clean up your line for any cache or excess of data and check the status of your modem, if the steps we follow don't fix the issue we will schedule a tech visit. 😑 did it, still nope. Next was:Thank you so much for following these steps with me today. I know how important it is for you to get everything working again, it seems like a tech visit needs to be done in order to sort this out for you, the visit would have a $75 potential charge (if the cause of the issue is Cox's responsibility charge won't be applied) I’m like at this point, y’all should’ve came out to the residents affected that are still having troubles because why would they lie 😑😑😑 Anybody else encounter this mess?
Internet speed high, but everything loads slow
Since the big “update” a few weeks ago, I’ve been having issues with internet cutting in and out and more importantly everything being slow as molasses when it does work. I’ve done multiple speeds tests and everything appears ok, but all my devices on Wi-Fi load insanely slow. Just opening and loading the cox Wi-Fi app takes 5-10 seconds. Websites on a PC can also take 5-10 seconds. Turning on the TV with an Amazon fire stick takes nearly 30 seconds to load the Home Screen. Trying to figure out what could be causing the slow usage while also showing 200mbps+. I saw some into about clearing DNS cache and also saw IPV6 could be an issue, but from what I have seen access it pretty minimal using the app. Any ideas would be appreciated! Thanks!
Does COX ROBO scan service with high usage and remove DNS / internet service?
Seems Like COX is Robo scan all stream usage and disconnect you from internet, we may be able to prove this, also why does internet disconnect and connect without having them to come as there is nothing wrong with connection. Also i would think they are scanning all not essential and entertainment urls and if that is the case they are disconnecting so it might be some sort of pack order for usage. please comment on my theory if any one else seems to think in same line, . I think to make good case, CPUC may need hard evidence to see what COX Communications doing. may be there is more to it."Increased internet traffic" and "Network impacting event"
How would Cox react if I sent a note to their payment center stating that I had "Increased banking traffic" that created a "budget-impacting event", therefore making it impossible to pay my bill? Well, we all know, they'd turn OFF my service at a minimum. I wish I could "turn off" Cox by firing them, and choosing another broadband service, but there are no other choices where I live.
What is the excuse for premium price and substandard service
Why am I paying over $200 for tv and internet when I have constant issues? I have had multiple techs come out. I have replaced my equipment, the techs have replaced lines from the pole to the house and inside the house. Paying premium price for substandard service then having the bill go up and getting worse service. What is the excuse? The app constantly says everything is fine but when a movie stops and the cable box restarts 4 times in 30 minutes or the internet just stops how exactly os everything fine?
85142 - The Internet is always hanging and then connecting again. I consistently see Uncorrectable Errors.
85142 - The Internet is always hanging and then connecting again. I consistently see Uncorrectable Errors on Channels 1,6,7,8, and 9 with Arris SB6183 16-channel modem. I confirmed outside connections are solid where we have an Antronix 4-way 5-1002Mhz splitter with four -7dB out connections. We also have a MoCA POE-F201C filter for the incoming line. No major issues until a recent Cox Outage and now constant issues. Any recommendations?
