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Tuning Adapter Reboot Issue New Tuning Adapter UPDATE

It's just about a month since Cox updated my Tuning Adapters with the new dual frequency adapters.  In the last 30 or so days, it has rebooted twice, for a very short period of time and did not trigger the "tuning adapter not connected" on the TiVo.  Other than that, it has worked flawlessly.  I would imagine TiVo will be releasing the new adapters sometime in 2023 subject to availability.  They have not been in touch with me to see if I have had any issues but did give me the email address of the person in charge of the issue to report any problems which I have yet to have to do.

For those who asked I am in the Phoenix Metro area and the Chandler facility.

  • I just get a replacement tuning adapter (Mesa AZ), and it's just been flashing for hours. I was having the same constant reboot - connect/disconnect issue, and they gave me the exact same model (STA1520) as a replacement.  Is there something to tell someone to address the issue and perhaps give me the right equipment?  The call to technical support told me to go to the store and get a new tuning adapter, but they didn't seem to have any understanding that there was any issue.

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