I just get a replacement tuning adapter (Mesa AZ), and it's just been flashing for hours. I was having the same constant reboot - connect/disconnect issue, and they gave me the exact same model (STA1520) as a replacement. Is there something to tell someone to address the issue and perhaps give me the right equipment? The call to technical support told me to go to the store and get a new tuning adapter, but they didn't seem to have any understanding that there was any issue.
Youneed to get one ofthe newer split frequency TA's that work very well. I have had mine for several months and it has rebooted twice in that time. Good luck in communicating with a rep on the phone as they either do not know about these new boxes or are not supposed to talk about them until they are ready for a full roll out.
Could you look on the TA for a model number?
who did you contact to get the new adapter? I just got my 3rd TA and problem persists. Support has no knowledge of a split freq TA, or any new TA.
About 2 weeks ago I was informed there had been a "glitch" discovered with, I believe, one of the units being "tested" and Cox was trying to resolve that issue before rolling out the newer TA's to those who have been experiencing the issue with their Tivo Boxes and the STA 1520 not playing nice with each other. I remain as frustrated as everyone else dealing with this problem for a year or longer.
I had cox come out to my house last week for this issue. The tech said he knows nothing at all about any new TAs or that there is even a widespread issue of them rebooting. He replaced a long coax run I had and cleaned up some issues he saw. My TA worked great for 3 days then rebooted once, 2 days later it rebooted 3 times in a span of an hour so I disconnected it from my TiVo again so my recordings won't be screwed up. They really need to fix their communications issues, this tech I had out here claimed he would know about a new TA being rolled out and said any posts about them were all false. I don't necessarily believe him on this issue, I think he just hasn't been informed yet. I will text him tomorrow to let him know it started rebooting again.
