Want to learn how to use the Support Forums?
Read the forum guidelines
Main issue:The Search function produces the correct number of hits, but recently the function has become very erratic/hard to use when displaying the specific hits/matches associated with that number. Ditto for the "Saved Searches" feature.The Surprise (at least to me):I was told to swap my current box (CISCO Explorer 8642HDC) for a replacement (CISCO Explorer 8742HDC). As expected I was told that any recorded programs would be lost, as well as any series set up to record programs ... and that is what happened. But the surprise was that my list of "Saved Searches" showed up when I installed the replacement box. I thought that the "Saved Searches" were kept on the local box - but that is apparently not the case. Main Cox (somewhere) keeps your "Saved Searches" and apparently that is where the Search activity actually occurs - not on your local box.Background:I've used the Search function for many, many years without issue. But this past week I experienced the following.Last Friday I noticed that the Search function would not consistently return the corresponding hits for that Search. For example, if I searched ("Search by Title") for the show Diagnosis Murder, the result would say "30 matches found" (and I confirmed that number by manually scrolling through the Guide). But when I go to scroll through the list of matches, sometimes the first page would show "No results" - in which case I have to back up (using the hand-held controller) and bring up the list of matches again. Sometimes, it would display 6 searches on the first page (which is ok), but when I go to the second page the "No results" phrase appears. Backing up again and trying again, it would sometimes say "No results" on the first page .... but sometimes it would display 6 results on the first page and then 6 more results on the second page , but then the third page would display "No results" ... way short of 30. If I keep at it for a while I sometimes could get all 30 matches to display - but not always. Sometimes it reverts back to "No results" on the first page.I deleted all the Saved Searches (thinking maybe the Saved Search results were taking up too much space), added just one new Saved Search - and ran into the problem again.I called Technical Support on Friday and was told to exchange my CISCO Explorer 8642HDC box at a nearby Cox Solutions Store. I did so on Monday and received a CISCO Explorer 8742HDC. Upon installation, there was no change or improvement to the Search function - same problem. That was when I noticed that my "Saved Searches" that I had had on the 8642HDC box just showed up on the 8742HDC box without me having to do anything! So I suspect all search activity occurs at Main Cox (somewhere) and the resulting hits/matches are downloaded to the local box every time a user looks for the matches (especially for a Saved Search).I can think of several causes for this Search issue: 1. There is a programming problem with the Search function at Main Cox.2. The search computers at Main Cox are overloaded and they just can't return all the matches all the time.3. Somehow Main Cox looks at the line to your TV and determines there are too many line issues so they throttle how many results they will send you at a specific point in time. (However, I have had no problems with watching regular TV - from that viewpoint, the line seems ok.)After installing and testing the new CISCO box, I passed along the above information to Technical Support who said they would forward it to the technical staff.Another search issue is that it use to be the case that when you entered the letters in the search, the number of hits kept getting smaller as you entered more letters. But now, as you keep entering letters the number of hits might go from 30 to 28 to "No results" to 26 to "No results" - and just stop there - no matter how many letters you enter. Similar to the above, you have to backtrack and try again. I suspect this problem, together with the one above, are connected somehow.
Has anyone else experienced similar search issues recently?If you have any suggestions I would appreciate hearing them. Thanks.Jupiter852
FYI - The problem has been fixed.Cox Support escalated the issue to the "Video Department" on 26 January.On 8 February (at 4:00 pm Eastern) I tried out the Search and Saved Searches features - and it all worked as it should!As of this moment (10 February at 8:30 pm Eastern) the features continue to work properly.Kudos to Cox Support and the "Video Department".Tiffany/Crystal - Cox called today asking if the problem had been fixed. I was not available and my wife did not know the answer. Please pass along to the appropriate people/system that the issue has been resolved. Thanks.