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I recently purchased a soundbar that it's brand is not listed under the Remote Setup under the Audio Devices function. And even though I did try several times going through the long sequence of the 992 and CH+ process, I never was able to pair it.
Here is the info on the brand and model:
I was wondering if your techs could add the pairing codes to the Contour 2 box via an online update? If yes, I got the manufacturer's remote control codes. Including the main 4-digit code: 02FD
As you can see above, the above 4-digit code cannot be added with the XR11 since I believe it's not in the proper format. So I am hoping your techs know how to convert it to the correct format?
Here are the rest of the codes for each button on the IR remote control (in pictures) from the soundbar:
The ones I only need for the XR11 are:
Let me know if you have any further questions or suggestions...
Thanks for the reply.
I'll give the 991 code search a try, but from what I recall that will try to pair TVs instead of Audio Devices (i.e. soundbars). The only issue with this, if in case I do find the pairing code for the soundbar, now I won't be able to turn off the TV, since none of the codes I tried from the 992 code search turned off my TV.
Could you send the above info to your techs, they should know more about this, and since I gathered up the hex codes for the remote control, I am hoping it will be easier for them to convert, in the hopes they add them to the next Contour update and send it out to all the boxes so they now have the ability to support this new brand/model.
Unless there is another method on how to send this info to your techs...
Searching through the 991 code search didn't find it either.
I've been following stereos since the late 70s and never heard of this brand. I'm sure it's a fine soundbar and when connected to an entire Pheanoo system, it's a great setup. However, Pheanoo is an unfamiliar brand.
The problem with unfamiliar brands is interoperability with other brands. Even if you find codes, it doesn't mean Contour will recognize the codes. There are lots of unfamiliar brands and you can't expect Cox to program Contour with all of 'em. For example, ever heard of KEiiD?
Can you connect the soundbar to the TV, configure the settings within your TV for External Speakers and with the X11 paired to the TV, have the TV (code) control the volume to the soundbar? As you mentioned, there will be a problem powering on/off the soundbar when you shutdown your system.