Forum Discussion

Rexx's avatar
Rexx
New Contributor III
3 years ago

Support for IR codes for a PHEANOO D6 soundbar on the Contour 2 and XR11 controller

I recently purchased a soundbar that it's brand is not listed under the Remote Setup under the Audio Devices function. And even though I did try several times going through the long sequence of the 9...
JonathanJ's avatar
JonathanJ
Former Moderator
3 years ago
@Rexx


There isn’t a specific code for Pheanoo, you may have to do a manual search. Not every soundbar is compatible, you mention manually using code 992 you can also try 991 in the instructions www.urcsupport.com/.../.

Jonathan J
Cox Moderator


  • Rexx's avatar
    Rexx
    New Contributor III
    3 years ago

    Thanks for the reply.

    I'll give the 991 code search a try, but from what I recall that will try to pair TVs instead of Audio Devices (i.e. soundbars).  The only issue with this, if in case I do find the pairing code for the soundbar, now I won't be able to turn off the TV, since none of the codes I tried from the 992 code search turned off my TV.

    Could you send the above info to your techs, they should know more about this, and since I gathered up the hex codes for the remote control, I am hoping it will be easier for them to convert, in the hopes they add them to the next Contour update and send it out to all the boxes so they now have the ability to support this new brand/model.

    Unless there is another method on how to send this info to your techs...

    • Rexx's avatar
      Rexx
      New Contributor III
      3 years ago

      UPDATE:

      Searching through the 991 code search didn't find it either.

      • Allan's avatar
        Allan
        Moderator
        3 years ago
        Hello Rex. I am truly sorry that we do not have a code for that hardware. I hope that we will be able to work with that make/model in the future. -Allan, Cox Support Forums Moderator.