Unable to Play Video XRE-03092

I just swapped out the Contour 2 box a couple of days ago and now every time I try to watch an ON DEMAND movie the screen displays the Unable to Play Video XRE-03092 message.  It only happens with ON DEMAND.

I did the soft reboot, hard reboot, and hard reboot without the cable connected.

Customer service says the box must be replaced.

Any suggestions besides replacing the box?