Want to learn how to use the Support Forums?
Read the forum guidelines
Back in August I complained about Cox changing the CCI flag to 'copy protect' (DRM) without any prior notice. This broke my non-Tivo, non-Cox-supplied box that was working *fine* with a Cox-supplied cable card before this change. To date I have not received an acceptable explanation, and I still can only watch local channels on my personal equipment + Cox-supplied cable card - no national cable channels, sports, news, etc.
I have a different question - since the Cox can change the PPV flag for subscribers who buy a watch-once special event, why can't the CCI flag be reverted back to 'copy freely' for those of us who have been long time subscribers (since 2002) and use a Cox-supplied cable card with our own equipment?
Thanks for taking the time to reply but that's the same cut-and-paste boilerplate Cox has given all the other complaints about the CCI flag and is not helpful.
My question is, since Cox can flip the CCI flag to disable DRM (encryption) for PPV events on an individual subscriber basis, why can't the CCI flag be turned off across cable channels for those of us who were already happily using cable cards from Cox (and paying for them)? Cox took away feature functionality we were paying for, and the CCI flag is *NOT* a network requirement or related to internet streaming - the CCI flag only affects TV channels to cable subscribers already using Cox-provided equipment of one type or another.
Please try again to answer this question, or feel free to have a supervisor or engineer weigh in.
CrystalS - I'll follow up with the email but frankly the only solution I'm wanting is for the CCI flag to revert back to copy-freely since I'm already a paying customer with a cable card. Other than this issue I've little to no need for tech support with TV service.