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Trying to figure how old or version my DVR box is

Hello.  My current DVR box is Serial: SACDQBDWC and MAC: 44E08ECBD3C9.  Is there any way of knowing what version this box would be or how many newer boxes have come out since.   I have been getting more locked up recently and when I reset my cable box I lose my recordings.  I have a feeling my version is just too old 

Thanks

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  • There should be an About directory in your settings.  I don't know your version of Contour but mine is...

    Contour button > Settings (gear icon) > About

    My About directory is kinda glitchy because sometimes it won't launch.  You may have to attempt a few times.

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