Want to learn how to use the Support Forums?
Read the forum guidelines
Lately Cox services are really unreliable. Another lenghty area outage tonight on all services: TV, Internet, and Telephone. In the last 6 months we got at least 15-20 of these. No, it's not just my line, these are outages published on the Cox website. We pay top dollars for these services. Very disappointing and disruptive for those who rely on internet to work. We shouldn't be paying for those days when the service is not available.
If you truly worked "diligently" then nightly outages wouldn't happen. Cox has become one of the WORST utilities I've ever dealt with
Thanks ChystalS. That's so reassuring to hear that Cox really cares about when to do maintenance to reduce disruption to us customers. So far, all the outages in the last six months happened during business hours. Here the last three days:
6/15: 4.30pm - 8pm (Internet, TV, and Phone)
6/15: 9.30pm - 1.30am (Internet, TV, and Phone)
6/16: 3pm - 6.30pm (Internet, TV, and Phone)
I have screenshots of your website outage notice, if interested. This has been the pattern lately and the disruption is more severe for people who work remotely.
Yes, I call Cox Support often and I get "sorry, there is an outage in your area".
Let your management know that Cox should consider investing in long-term reliability, in addition to be reactive to customer complains, which clearly is not sufficient. For some reason, getting the bills out to customers works very reliably :)
Thanks Allan, I did what you suggested.