Frequent Outages
Lately Cox services are really unreliable. Another lenghty area outage tonight on all services: TV, Internet, and Telephone. In the last 6 months we got at least 15-20 of these. No, it's not just my ...
Forum Discussion
You are not alone. My service in Rancho Palos Verdes has recently been very flaky with outages happening randomly that would last a few hours. I never once received any credits.
However, my service has been worse since Saturday at 3:00pm PST when we experienced an outage. Now only local channels are available. None of the channels for preferred and advanced TV service are working. Additionally, a premium channel ,TV Japan, has been unavailable for the past 3 days.
Every day, Cox declares an outage is detected. They declare service would be restored at some time in the evening. When the service is restored, not everything is working. Every day, I contact Cox to say my services are still down. I have yet to hear from an advanced technician. Nor from customer service about a credit.
Hello @Naito,
I apologize that you have been having to deal with unreliable service. You certainly deserve reliable service. We would love to speak to you about reviewing your account for credit, especially if you are having to deal with ongoing outages. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. We are always available to assist you at any time.
Crystal S.
Cox Support Forum Moderator
I apologize that you have been having to deal with unreliable service. You certainly deserve reliable service. We would love to speak to you about reviewing your account for credit, especially if you are having to deal with ongoing outages. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. We are always available to assist you at any time.
Crystal S.
Cox Support Forum Moderator
I contacted COX multiple times about these frequent outages. I was never offered any credit. So don't waste your time, unless you are satisfied with more apologies.
Customer service is trying their best to keep customers happy (appreciated) but I dont believe they have the authority to offer credits in these situations.
I'd be happy to be wrong here. If you ever got credit back as a customer due to poor service, please reply here.
I am also looking forward to the end of this monopoly, after being a Cox customer for 20+ years.
- @Antonio1
I know how frustrating it is to have frequent outages and have no idea when relief will come. We appreciate your 20+ years of loyalty with us and we provide the Cox Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Requests for credit and billing questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please contact us via Facebook or Twitter @coxhelp or email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums ModeratorThank you for the suggestion, Ben. I did that 5+ times, as my previous message maybe too subtly indicated. I think at this point I've given up. Thanks again for the repeated suggestion to contact customer support. They just said "sorry we have another outage in your area".
