I contacted COX multiple times about these frequent outages. I was never offered any credit. So don't waste your time, unless you are satisfied with more apologies.
Customer service is trying their best to keep customers happy (appreciated) but I dont believe they have the authority to offer credits in these situations.
I'd be happy to be wrong here. If you ever got credit back as a customer due to poor service, please reply here.
I am also looking forward to the end of this monopoly, after being a Cox customer for 20+ years.