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My father's phone number was ported to another carrier. He didn't want that, but who knows what the other company said or did. In my option they were preying on the elderly. I am hoping that there is a way stop this from happening again by locking it down somehow. Is this kind of thing possible? Maybe require an additional verification step on the Cox side of the transfer so there is a double check before the transfer happens? When this happened, it took about a week to figure out why the phone stopped working, and then a week to get the number ported back from the other carrier so it was pretty frustrating.
I think you misunderstood me -- I didn't have a problem with Cox. I just want to make sure that my father's number can't be ported away from Cox without some extra verification step or process. If the PIN mentioned below by WiderMouthOpen would do that, how do I enable that feature? I am pretty sure nobody has his pin -- he pretty much interacts with Cox by going to the Cox store and talking to them.
You can log into your Dad's account to create a PIN. However, would the other company need the PIN to switch his carrier? Who actually terminated your Dad's service with Cox: the other company or Cox?
These scammers talk fast to confuse you...pressure you to verify personal information...and will use any nuance of any confirmation of any question as consent. They're scum and are paid to be scum.
FYI on PIN. It doesn't mention porting, but I am pretty sure it is needed.
Thanks. The Change Notification at the bottom is interesting. If OP's Dad didn't have a PIN, no notification?
PIN would work. Just don't reveal it...or just hang up.
I also found this page by the FCC on slamming, which is "the illegal practice of switching a consumer's traditional wireline telephone company for local, local toll, or long distance service without permission.". It gives some good suggestions for the OP to do.
Perhaps off topic but, nowadays, wouldn't the other company need to send an adapter to switch? Dad must have been without service for a while.