Forum Discussion

DaveMM's avatar
DaveMM
New Contributor
4 years ago

Can a phone account be locked so that the number can't be ported out from Cox?

My father's phone number was ported to another carrier.  He didn't want that, but who knows what the other company said or did.  In my option they were preying on the elderly.  I am hoping that there...
Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

You are going to want to call tech support, then ask to be escalated to CAG, and speak to someone there and see if there is a way to lock the account. If you are not on the account, make sure you are at your parent's house so the account holder can verify the account, and give permission for you to speak to the agent.