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It has an available/free tone, but does not accept any incoming calls. All incoming calls are immediately sent to voice mail and it does NOT ring at home. Why?
You hear a dial tone but no calls ring your phone?
I'd check your Phone settings in your Cox account. You may have a feature enabled.
Yes, there is a dial tone, we can dial out, but people cannot call us as it doesn't ring.
TWO cox tech specialists tried everything they could think of, including rebooting the entire system several times, but nothing changed. We still have a dial tone, but people cannot call us. Any ideas?
Thank you, Yes, the initial rep referred us to a tech. The tech tried a lot of things (disabling certain features/calling us/rebooting/calling us/disabling more features/calling us). Nothing worked.
At the end, the tech said that she needs to send someone out (coming tomorrow), but could it be hardware if all incoming calls are automatically directed to voice mail????
If you didn't add anything new to your telephone system, damage a telephone or the modem...or rewire your telephone outlets, nothing had changed within your house. You will be charged $100 for a problem within the Cox system.
We will? They will charge us 100$? For what??? We are paying for a phone service that is not working...our equipment seems fine...
Did you add any new phones, call blockers, fax machines, switches, etc in your house? Any new electronic device including sub-woofers or giant speakers?
Did you damage anything electronic in your house?
Did you recently install any coaxial splitters?
Basically, what's new since this first started?
All good questions. Nothing new, nothing changed, nothing was added or subtracted... all the same... Oh man.
Thank you for trying to help us.
You could exchange your Panoramic at the Solution Store. If the Cox tech finds nothing, he/she will just swap the Panoramic and handsomely charge you for replacing their defective equipment.
However, I don't know why it'd suddenly go bad. Maybe...because it's not very reliable.
Do you know if the tech helping you on the phone was Tier-1 or Tier-2 support? If you don't know, call back and specifically request Tier-2.
I'm just trying to get you outta the Service Appointment...which you should cancel.
They didn't ask me which Tier I wanted...the rep before told me to ask for Tier 2, but suddenly I was on the phone with a tech and nobody asked me which tier I wanted...
We are thinking that we will let the service guy come and tell him no to replacing the panoramic since the issue is with the phone clearly...
Thank you for the tip...
Cox won't ask which Tier you'd like. More than likely, Cox will reset and if it doesn't work, schedule a tech. Tech visits are moneymakers for Cox.
Start again and ask for Tier-2.
Bruce said:Tech visits are moneymakers for Cox.
I disagree. Truck rolls are expensive and the 100$ the customer (sometimes) pays doesn't make up for it. Pretty sure Cox puts a lot of effort to avoid tech visits, or at least they should.
Thank you, Bruce. We called again and asked for a tier 2 tech. Right now we are on the phone with him...he is trying different things. Hopefully, he can help us.