Forum Discussion

Philly's avatar
Philly
New Contributor II
6 years ago

Simultaneous Ring

When will simultaneous ring be activated in the North Scottsdale, AZ area?  Nomorobe and Simultaneous Ring both appear as a new feature in my phone service (which is Premiere) under "My Account", however when I go to Phone Tools to complete the Noborobo signup, Simultaneous Ring does not appear under Settings.  In a call to a Cox service representative, she indicated the Nomorobo service is, in fact, in my area, but has not yet been activated, which is contrary to the bill insert received with last month's invoice.  Thanks

  • Did you upgrade your telephone modem to an eMTA?

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Did you upgrade your telephone modem to an eMTA?

    • Philly's avatar
      Philly
      New Contributor II

      I have an Arris TM3402 modem........

  • Hi Philly, I put you on the fast track migration list in October of last year, so I apologize for the delay. I'm not sure what's holding up the process. I've submitted an escalation request on your behalf, so you should receive a call back within one week. -Becky, Cox Support Forums Moderator