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Dropped Calls

Mz Lila
over 2 years ago

Calls on my landline have been dropping calls for the last month. I have tried tech support with no help. Tried new phones, rebooting modem and nothing helps. A tech was sent out to replace modem and when I explained problem he said many customers are having this problem, it is a glitch in the modems software, and even replacing with new will not help as the glitch is in there as well, and no idea when it will be fixed.  I am so upset that I do not have a reliable land line. Can the moderator shed on this problem?

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  • 0 over 2 years ago
    @Mz Lila, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com so we can look into this ongoing issue for you. -Allan, Cox Support Forums Moderator
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