Dropped Calls
Calls on my landline have been dropping calls for the last month. I have tried tech support with no help. Tried new phones, rebooting modem and nothing helps. A tech was sent out to replace modem and...
Forum Discussion
I have also been having dropped calls at random - typically when I am on a conf call for work. With COVID we are being told to work from home. I have 2 completely different phones and it happens on both. Also, the modem has been replaced twice. I saw a reference to a modem software issue. If that is the case, why has that not been pursued and resolved?? I have been in IT for 30 years and spent most of that time in application development and production support. I would never be allowed to let a bug like that, adeversley affecting so many customers, go unresolved this long. There is no reason for this issue to continue occurring, especially if Cox expects to keep their customer base. Less talking and more action please!
@Pgmrdude, I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com so we can help get this issue resolved for you. Thanks. -Allan, Cox Support Forums Moderator.
