Read the forum guidelines
Whenever my call length hits 30 minutes the call is automatically cut off. Is anyone else experiencing this issue?
Hello All,
We would like to look into the issue that you are experiencing with having your calls cut out. Please email our team at cox.help@cox.com for assistance and include your address and a link to this thread.
Tiffany R.
Cox Support Forum Moderator
Yes! My calls drop all the time, almost every call, for the last month. Bought new phones, rebooted the modem many times. Have spoken with tech support, they sent out tech to replace modem and he told me they are having problems with modems, would do no good to put in a new one, as it is happening with those as well. Problem with software and they have no idea when it will be fixed. I need a reliable landline. Can anyone at Cox address this issue?
Same problem here. It has been going on for about a year.
My guess is the modem requires a firmware update.
OMG! This happens to me too! Normally talking to my Mom on Sunday’s where are conversation runs longer. I always thought this was happening on her end until I saw this post! Call always drops between 30-35 minutes.