Forum Discussion

LA_Guy's avatar
LA_Guy
New Contributor
5 years ago

Calls cut off at exactly 30 minutes

Whenever my call length hits 30 minutes the call is automatically cut off. Is anyone else experiencing this issue?
MarkM1's avatar
MarkM1
Former Moderator
LA Guy,

Have you checked to see if this is happening on all the phones in your home at this time? Are you able to get a dial tone once the call disconnects. Would you try a reboot of the modem to see if this resolves this issue as well?

Mark M.
Cox Support Forums Moderator
SDfamily's avatar
SDfamily
New Contributor
5 years ago

Same thing is happening to us. Tried reboot, still happening, every handset, every call.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    Do you still happen to have the other phones to try or perhaps another different phone even you can connect?

    -Chris