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I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find nothing wrong, a technician came and he couldn't find anything wrong either but decided to swap out the modem. It is still happening. I work from home and am on the phone for a living, this is pretty important. I use a wired headset. It still happens when I use the handset. Doesn't that rule out the phone itself being an issue and the same for the headset? If a problem with the modem has been ruled out, what else could it be?
I should add that the phone is connected directly to the modem.
Do you use your phone modem for internet too? If so, any problems with your internet service?
Yes, I access the internet using the modem. No, I have had no problems w with internet or TV.
You should ask Cox to send a technician to check their equipment at the pole. Be sure to specify they send a tech with a long ladder. A faulty tap could cause intermittent signal issues that affects phone service but not Internet or TV. I had a past issue with a faulty tap that prevented all my phone service, but Internet and TV were not affected.
Thanks. I did earlier today, another tech coming tomorrow. This one will be an "inside Cos tech" as opposed to who came before. When a second visit is needed for the same reason they send an inside one. It has been "escalated". Such a ridiculous dance to do to get the (hopefully) proper help. Not sure what you mean by a "tap" but it sounds like you would either have a working phone or not (?) Mine works, just not well. And, of course it has never happened while on the phone with Cox....
The tap is the junction at the pole that ties the main cable to your house cable. If water has gotten inside it or some other damage has occurred, there could be intermittent signal loss that has affected your phone service. After I had no working phone for five days, replacing the faulty tap fixed all my phone service issues. The first person who came to your house was a contract tech. It sounds like an internal Cox tech has been scheduled who should be able to correct your phone issue. Please ask what that issue was and then let us know.
He came, he did not find anything wrong with the tap nor anything else, He gave me his cell phone number and said call me if it keeps happening and he will send his supervisor. His only conclusion was that it might be my phone.