They can hear me but I can't hear them!
I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find...
Forum Discussion
Hi Aiko, do you have a phone plugged in directly to the back of the modem, or is the phone plugged into wall jack? Are all phones affected, or only one phone? When was the problem first noticed? -Kevin M. Cox Support Forum Moderator
Thank you for the response. Phone is plugged into the back of the modem. I have tried using a different phone and still have the problem. I noticed about a month ago but thought it was the other party as they were on a cell phone and I figured the call just dropped.. I called customer service and they reset the modem twice and then cut me off before setting an appointment for a tech to come out. It only occurs on outgoing calls. Incoming seem to be fine.
- Aiko, I recommend sending out a service technician to address and correct these issues. To schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
Kevin, not sure what your role is here but as you can see from all the info I have given, technicians have come multiple times. As for advising the forum moderator of this thread, since you work for Cox, that sounds like it's your job, not mine.
Kevin, I apologize, I did not notice you were addressing "aiko" Truly sorry.
I am still having the same problem.
- Hi Aiko, if problems persist once the technician leaves your home, please reach out to us again for additional support. We deeply apologize for the ongoing phone issues. -Kevin M. Cox Support Forum Moderator
