They can hear me but I can't hear them!
I see that there is a locked unresolved discussion entitled "I can hear them but they can't hear me"
My problem has been randomly happening for over a month now. I called COX and they could find...
Forum Discussion
Hi Nanette, I am detecting some issues with your modem, and I believe that sending out a service technician is the best course of action to resolve the phone issues. For additional support, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
To be clear, the modem you are detecting a problem with is the one that was replaced 7 days ago by a technician who came to resolve my phone issues experienced on the old modem? And, you want me to get more help via the internet? Not a phone call?
- Hi Nanette, since you're experiencing a phone issue, Kevin invited you to email us (cox.help@cox.com) so we can schedule a service call at a convenient time. If you prefer to speak to an agent over the phone, call 877-206-4210 for 24/7 Technical Support. -Becky, Cox Support Forums Moderator
Becky....and Kevin, if you read all that I said you would know that I did have a technician come before I wrote the first post. Yesterday a second technician came. Read my post to CurtB to see the details.
