Forum Discussion
What did the problem end up being? I am having the same issue.
- aiko5 years agoNew Contributor
Thank you for the response. Phone is plugged into the back of the modem. I have tried using a different phone and still have the problem. I noticed about a month ago but thought it was the other party as they were on a cell phone and I figured the call just dropped.. I called customer service and they reset the modem twice and then cut me off before setting an appointment for a tech to come out. It only occurs on outgoing calls. Incoming seem to be fine.
- KevinM25 years agoFormer ModeratorAiko, I recommend sending out a service technician to address and correct these issues. To schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
- WomanoftheTides5 years agoNew Contributor II
Kevin, not sure what your role is here but as you can see from all the info I have given, technicians have come multiple times. As for advising the forum moderator of this thread, since you work for Cox, that sounds like it's your job, not mine.