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My TV Caller ID has not working since 1/29/19. I've rebooted the STB and confirmed that the feature is enabled with the remote. This happened earlier this month (1/9/19) and was told by Cox Support that the issue is due to the deactivation of the TV caller ID in the Cleveland market due to inbound/outbound call issues. Is Cox having this issue again?
This is why you need a System Status page on Cox.com. Lots of your customers are expending lots of their time trying to troubleshoot a service you quietly know is is broke.
I was told yesterday that there will not be a fix until Cox switches everyone over to the new voice everywhere platform. Don't know why I've gotten so many different answers in the past 3 weeks.