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Bruce's avatar
Bruce
Honored Contributor III
Solved

Caller ID on TV

Is Caller ID on TV discontinued with Rovi?  The last time it displayed on my screen and logged the call in its History was August 31.  That's approaching 4 months ago.

  • DustinP's avatar
    DustinP
    Hi Bruce,

    We've sent an account refresh. At your convenience, please unplug the power to the receiver for 2 minutes. Allow the reset to finish, then check to see if the TV Caller ID banner appears while watching TV and receiving a call.

    Please share your findings if the banner appears or not.

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  • DustinP's avatar
    DustinP
    Moderator
    Hi Bruce,

    The TV Caller ID feature should be functioning on the Rovi IPG with the required subscription. With a Scientific Atlanta S/A receiver, the TV Caller ID settings are not available among the menu. You may use the link below to select your receiver type, and find ways to turn it off/on, change banner duration. If you need further assistance, please contact Cox. You may email us at Cox.Help@cox.com.

    https://www.cox.com/residential/support/using-tv-caller-id-with-advanced-tv.html

  • Bruce's avatar
    Bruce
    Honored Contributor III

    The Caller ID on TV has worked until this August and after your telephone service upgrade, it stopped.  I do have its settings page on channel 995.  I know how to enable, disable and set the banner duration.  It just stopped working.

  • StephanieS's avatar
    StephanieS
    Moderator
    Bruce

    I'd like to try and fix this for you. I'll need to reset the cable box in the process. OK to do that now?

    StephanieS
    Cox Support Forums Moderator
  • DustinP's avatar
    DustinP
    Moderator
    Hi Bruce,

    We've sent an account refresh. At your convenience, please unplug the power to the receiver for 2 minutes. Allow the reset to finish, then check to see if the TV Caller ID banner appears while watching TV and receiving a call.

    Please share your findings if the banner appears or not.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    It works again!  It displayed and logged into History.

    That wasn't the normal reboot or refresh, eh?  Did you reprovision me?

    Thanks

  • Allan's avatar
    Allan
    Moderator

    @Bruce

    A refresh will not normally reset the box while a reboot/reset will. I am glad to hear that everything is back up and running. Please let us know if you continue to experience issues with the service. We will be here to help.

    Thanks,

    Allan - Cox Support Forums Moderator.

  • liftsrock's avatar
    liftsrock
    New Contributor

    On 12/12 I got three new Contour boxes.  Is there any way to extend the duration of the Caller ID banner?  It displays only for a couple of seconds.  Thank you.  

  • EricaW's avatar
    EricaW
    Former Moderator

    HI, liftsrock

    The feature does not currently allow us to alter duration. We are hopeful it will be available with one of the updates offered by the manufacturer down the road. https://www.cox.com/residential/support/using-tv-caller-id-for-contour-2.html

    Erica W.