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We used to have a direct link to check internet speed on a direct cable connection from the Support Menu/Internet, now when I go to the location on the website, it shows me 2 images that asks to download an App from Google, I'm assuming for a mobile phone WiFi connection. I scrolled further down the page and there's nothing to take me to the location on Cox.com that allows me to test my connection speed on a desktop computer with an ethernet connection. What happened to that URL?
Not sure if it's what you are looking for, but try here and click on "Run a Ookla speed test".
Yup - https://www.cox.com/residential/support/internet/speedtest.html
No, the URL took me to the same page I mentioned before. I looked for the "Run a Ookla speed test" but it's not on the page. FYI, I am using the latest version of the Mozilla Firefox browser.
I'll include a screen shot.
Can you try with Edge? I notice you don't have the "Let's chat" option on the bottom right either. Worked with latest firefox on Windows 10. See screenshot below.
I think what you see on the page depends if you have a Panoramic on your account. You could log out of Cox and click the link to see the Ookla option.
I wouldn't download an app just for a speed test. Besides, you should be testing from a variety of sites and not just Cox. Cox just wants you to download their app.