Forum Discussion

kilkenny's avatar
kilkenny
New Contributor II
11 months ago

Asked for new ip, said my ip was bogon!

I am chatting with support. Asked for a new ip because I believe mine was being hacked. He said my ip address was 10.x.x.x. I looked it up and it's an unregistered ip address. Bogon they call it. Should I be concerned?

It wasn't the ip address that's displayed with whatsmyip. That one is normal.

26 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    It's the IP address assigned to the modem, not the routable IP address assigned to the router for your devices to access the internet. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Not only does the modem get assigned a 10.x.x.x IP for diagnostics but Cox(and other ISP) uses the 10.x.x.x space for routing too. AKA you will see it in a tracert.

      As for how to get a new IP address, what model router do you have? If the router has something called MAC cloning you can change your WAN MAC and then reboot the modem for a new public IP. If you have a Cox Panoramic gateway you are out of luck I think. The only way to change the IP is to get a whole new gateway. 

      • kilkenny's avatar
        kilkenny
        New Contributor II

        I've got a netgear CM1000v2. Trying to find out how to do it there.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Reps can see a lot of things on their end.  This particular rep...or bot...didn't know what they were looking at.  Perhaps send an email to Cox.

  • kilkenny's avatar
    kilkenny
    New Contributor II

    Looking to get my NETGEAR CM1000v2 to issue me a new ip address. It's been the same for 2 years. Identity theft victim here.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      It's the ROUTER connected to the netgear that gets the WAN ip address. the Replace the router, or change the MAC ID of the router. 

      • kilkenny's avatar
        kilkenny
        New Contributor II

        You mean my Google Nest? That determines my public ip? I just installed that a year ago and my public ip didn't change. How do I do this on Nest?