I am chatting with support. Asked for a new ip because I believe mine was being hacked. He said my ip address was 10.x.x.x. I looked it up and it's an unregistered ip address. Bogon they call it. Sho...
Not only does the modem get assigned a 10.x.x.x IP for diagnostics but Cox(and other ISP) uses the 10.x.x.x space for routing too. AKA you will see it in a tracert.
As for how to get a new IP address, what model router do you have? If the router has something called MAC cloning you can change your WAN MAC and then reboot the modem for a new public IP. If you have a Cox Panoramic gateway you are out of luck I think. The only way to change the IP is to get a whole new gateway.
the T1 agent cannot give you a new IP address. The way to get a new IP is to change the mac ID of the equipment connected to the modem, or change the router connected to the modem. That, or remove the router from the modem and connect your computer direct for a couple of days, then when you reconnect the router back to the modem, your old address should have been assigned to someone else, meaning you will get a new IP address.