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Continual freezes during day ...how to get actual resolution?

DesertBlossom
2 months ago

Getting continual freezes during day, some require a power cycle of the Modem

I get
CM-STATUS codes of different values through the day / occasional T3 T4
Frequent Dynamic Range Window violation
Can also generate what seems like a lot of uncorrectables

I dont see Power or SNR values that look off

I have swapped RG6 cables around / cable modems / ... ...all changed nothing

Phoned in for help 

Sadly got a contractor that didnt know what a Modem error code was at all (not that I know all that much)

Contractor literally switched my drop with the neighbors at the pedestal and bailed (awesome service) ...that of course did nothing