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Having high uncorrectables. What’s happened so far, node replaced, new line from pole, new line inside to equipment, new amplifier. The chart is for seven days nineteen hours. Getting tearing on cable channels also.
The tech ran a single line to an amp then split the line coming off the amp. When he ran the diagnostics at the line from the coming from the pole he said the high channels were in the red, that was before the new drop line was installed.
What kind of amp do you have? Amps can increase noise as well as signal on the line, which can cause uncorrectables. Your SNR is great, but it could be noise outside of that frequency.
dont know the model number, the tech put it in, Arris red label
Can you take a picture?
model is BDA-42-1-AR-R
also ran the last day without the amp, single line into a new splitter only two drops.
ci1551 said:single line into a new splitter only two drops.
Can you bypass the amp AND splitter for a day and see if the problem goes away? BTW, the amp is a power return one, so it's not good for noise on the upstream. Looks like you have noise across the whole range though.
It's a bidirectional amplifier and should be installed prior to any splitters.
IMO a modem shouldn't be on a amp if at all possible. However you are right, it should be before the splitter.