Forum Discussion
ci1551
New Contributor
The tech ran a single line to an amp then split the line coming off the amp. When he ran the diagnostics at the line from the coming from the pole he said the high channels were in the red, that was before the new drop line was installed.
WiderMouthOpen
2 years agoEsteemed Contributor
What kind of amp do you have? Amps can increase noise as well as signal on the line, which can cause uncorrectables. Your SNR is great, but it could be noise outside of that frequency.
- ci15512 years agoNew Contributor
dont know the model number, the tech put it in, Arris red label
- WiderMouthOpen2 years agoEsteemed Contributor
Can you take a picture?
- ci15512 years agoNew Contributor
model is BDA-42-1-AR-R
- TiffanyR2 years agoFormer ModeratorHello Ci1551,
I am truly sorry that you continue to have service trouble. If a new line was put in since the technician was out, it may be necessary to have a technician back out to ensure that everything is still within specification and there are no noise issues. When you get a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread to get started?
Tiffany R.
Cox Support Forum Moderator
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