Forum Discussion

ci1551's avatar
ci1551
New Contributor
3 years ago

Line issue , high amount of uncorrectables

Having high uncorrectables.  What’s happened so far, node replaced, new line from pole, new line inside to equipment, new amplifier.  The chart is for seven days nineteen hours.  Getting tearing on c...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

What kind of amp do you have? Amps can increase noise as well as signal on the line, which can cause uncorrectables. Your SNR is great, but it could be noise outside of that frequency.

ci1551's avatar
ci1551
New Contributor
3 years ago

dont know the model number, the tech put it in, Arris red label

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    3 years ago

    Can you take a picture?

    • ci1551's avatar
      ci1551
      New Contributor
      3 years ago

      model is BDA-42-1-AR-R

      • ci1551's avatar
        ci1551
        New Contributor
        3 years ago

        also ran the last day without the amp, single line into a new splitter only two drops.

  • TiffanyR's avatar
    TiffanyR
    Former Moderator
    3 years ago
    Hello Ci1551,

    I am truly sorry that you continue to have service trouble. If a new line was put in since the technician was out, it may be necessary to have a technician back out to ensure that everything is still within specification and there are no noise issues. When you get a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread to get started?

    Tiffany R.
    Cox Support Forum Moderator