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For the past month I've experienced several outages starting at Midnight. Customer service saying they are working on the outage. Always a 4+ hour ETR. Typically the service is restored before the ETR. However, it is still an extended duration 30min-1hr.
Could Cox please considering moving these maintenace windows to 2AM local time instead of midnight. This should provide plenty of time to complete the maintenance window before the next business day begins and be less service affecting for your customers.