Forum Discussion

vabeacher's avatar
vabeacher
New Contributor
2 years ago

Line Maintenance Issues

Yesterday I had a technician visit to review a weak signal. It had been perfect until 3 days ago, when a rainstorm knocked my signal out. Tech told me everything is fine in the house and the signal problem was upstream somewhere. Said he would file a maintenance ticket and there was nothing more for me to do. Of course, I’m unable to get any status update on this ticket. Cox customer service leaves a lot to be desired. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 years ago

    Hi, there. I'm so sorry for the issue you're experiencing, as well as the lack of information. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be happy to look into this for you.