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I've been dealing with internet issues as far as I can even remember. While normal use of the internet seems to work fine, trying to game on this network is a complete nightmare. Recently I've learned more about how to diagnose and detect where the issues are happening using ping plotter. I've been trying to get this fixed with complaint calls for years, and they always put in a ticket for "node maintenance", and nothing ever changes for me. Well, THIS time, they're telling me that they must perform a node split and that the work is scheduled for 2022.. I was told this at the beginning of November.
Anyways..upon more testing, I noticed that my downstream latency is a solid 30-40ms at any given time. But my upload latency is never lower than 180ms. To me, that sounds about right due to the idea that when playing online, the server runs fine...it's is only I that is skipping around and getting super late Registry etc...
My question: They're telling me that my issue is due to oversaturation of the network in my area..(and yes, this was happening way before "covid")
The thing is that I was under the impression that in order to have oversaturation, the case would have to be that too many customers are utilizing the network at the same time and it becomes overloaded and congested.
Now when I asked cox tech support about why the same issues happen during non peak hours on any given day....during the hours of 1am to 5am on a weekday, for example.
He pretty much told me that people are most likely overloading the network at these times as well.
I find that VERY hard to believe.
So...are there situations where I would face these issues of "oversaturation" when the majority of people aren't even using the internet?
Because I feel like I'm being thrown into that category out of the simplicity of just being able to say it, followed by thanking me for being patient