Hello @DLabit29,
I understand service issues can be frustrating and I want nothing more than to have your service work as intended for you at all times. We are aware of the nature of the trouble you see and are diligently working to restore your full internet experience. A Node split is not as simple as it sounds. It requires having a very large portion of our customers offline for an extended amount of time. Before being faced with COVID-19, we had scheduled a number of soft and hardware updates, to better the signal experience for all of us as customers. However, once we were all forced to stay home for our safety and begin to try to normalize ourselves online, the flaws that we going to be corrected throughout the year became eminent opportunities while we transitioned. As we now work in our new normal, as odd as it was before the pandemic to be on an overloaded network at that hour, it is not odd now, this is mainly due to the overnight work from home agents, students, and gamers. This along with how the gaming companies run their prioritize their servers can truly cause an issue. As you know, we don't have the node's capacity information. We have no further details regarding the node work scheduled for this year. Our network engineers handle the planning of network improvements and work tirelessly to adjust the schedule based on customer bandwidth needs and external issues. Our team doesn't participate in this planning and scheduling process as it is outside our scope of support. I'm sorry we're unable to provide further information. We do and will continue to keep all of our customers, such as yourself, updated as we become updated.
Crystal S.
Cox Support Forum Moderator
