Packet Loss, Dropped Connection, Over a year

Hello @Mgifford1989,

You are always able to run a traceroute using those IP addresses. They are Google IP addresses.

Here is how to run a traceroute for a PC:
1) Press Windows key + R to open the Run window.
2) Enter cmd and press Enter to open a Command Prompt.
3) Enter tracert, a space, then the IP address or web address for the destination site (for example- tracert 1.1.1.1 or tracert 8.8.8.8).
4) Press Enter.

Here is how to run a traceroute for a Mac:
1) Launch Network Utility.
2) Click Traceroute.
3) Enter the domain name for which you want to perform a traceroute. (Instead of a domain you would enter-1.1.1.1 or 8.8.8.8)
4) Click Trace.
5) Select the results, and then right-click and select Copy or press Command + C to copy the test.
I hope this helps. If you need more assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator