Packet Loss, Dropped Connection, Over a year
I've had constant packet loss, latency issues, full on dropped connections for over a year now with Cox. I've wasted time on the phone for hours changing routers, modems, having technicians come out ...
Forum Discussion
Any advice on how to do that? This is from the Cox provided software
Hello @Mgifford1989,
You are always able to run a traceroute using those IP addresses. They are Google IP addresses.
Here is how to run a traceroute for a PC:
1) Press Windows key + R to open the Run window.
2) Enter cmd and press Enter to open a Command Prompt.
3) Enter tracert, a space, then the IP address or web address for the destination site (for example- tracert 1.1.1.1 or tracert 8.8.8.8).
4) Press Enter.
Here is how to run a traceroute for a Mac:
1) Launch Network Utility.
2) Click Traceroute.
3) Enter the domain name for which you want to perform a traceroute. (Instead of a domain you would enter-1.1.1.1 or 8.8.8.8)
4) Click Trace.
5) Select the results, and then right-click and select Copy or press Command + C to copy the test.
I hope this helps. If you need more assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
You are always able to run a traceroute using those IP addresses. They are Google IP addresses.
Here is how to run a traceroute for a PC:
1) Press Windows key + R to open the Run window.
2) Enter cmd and press Enter to open a Command Prompt.
3) Enter tracert, a space, then the IP address or web address for the destination site (for example- tracert 1.1.1.1 or tracert 8.8.8.8).
4) Press Enter.
Here is how to run a traceroute for a Mac:
1) Launch Network Utility.
2) Click Traceroute.
3) Enter the domain name for which you want to perform a traceroute. (Instead of a domain you would enter-1.1.1.1 or 8.8.8.8)
4) Click Trace.
5) Select the results, and then right-click and select Copy or press Command + C to copy the test.
I hope this helps. If you need more assistance. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
