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When first I subscribed to Gigablast, my download speeds from the modem ranged around 750-850mbps. Over the last year, I've noticed it has slowed. Over the past 90 days or so, its dropped to 350 to 550.
I have contacted tech support four times to learn the problem. I eventually get cut-off on both chat and speaking over the phone...and nothing gets resolved. I specifically asked if I'm being 'throttled' but they tell me they don't do that.
There have been no equipment changes and, other than an occasional firmware update for the mesh router, nothing else has been altered here. Is there a secret handshake, a tip jar or bribe account anybody may know about to get Tech Support to actually help?
Hit 'em in the pocket: downgrade your plan to 300 or 500 Mbps.
I don't find that plan offered.
No choice here either. Unfortunately, when the subdivision was approved, they entered into an exclusive agreement. Nobody else is available.
If you already have gigablast, Cox will make "shopping" for a cheaper plan more difficult on their website. Their site is engineered to sell...not save.
You can either call or email to align your plan to what you can actually get. Yes, you used to get 850 Mbps but if Cox can't/won't maintain this bandwidth, why keep it?
Hello Akasonny and Jgobert,
I am truly sorry to hear that you both have been experiencing trouble with the speeds, and that can be frustrating. Please know that we do want you to get the service that you subscribe to and would be happy to help. If you have not already, please email my team at email@example.com with your name, address, and a link to this thread and we will be happy to look into this for you.
Cox Support Forum Moderator